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5-bintang

Shangri-La Vancouver
4.6/5116 Ulasan

Shangri-La Vancouver

Downtown Vancouver|2.45km dari Kitsilano Beach
We decided to go to Vancouver for Christmas and new year 2023 with my family. the snow had made it extremely difficult to get to Vancouver from Atlanta Ga and to connect in Toronto. WestJet lost my wife's ticket and even though she held the ticket to the plane, they would not let her in. so we got separated. my wife found only one ticket the next day so she insisted that I go so we can be actually together on Christmas. I took all the luggage and my passport and headed on to Vancouver. after 9 hours, including a 3-hour delay on the runway, I arrived at the hotel at 3 am. I can't tell you how miserable I felt.  I was sleep deprived, hungry, and emotional as I did not have my family on Christmas Eve and ETC. Nonetheless, I was happy to arrive at the hotel, so I can take a shower and order some food. I went to check in and showed my passport and it was all good until James asked for my credit card. I took my phone out to tap for accidentals since all my cards are on my apple pay. He said I have to have the actual card if I want to sleep there tonight. I told him we have fully paid through Expedia for 9 nights and my wife has the physical cards, but she'll be here in the morning. James said it was hotel policy and I can't even be on the property anymore. i asked to speak to the manager and he yelled at me ”I am the manager”. all of a sudden two security guys show up and I was speechless. these guys did not say a word. although I felt like they felt sorry for me.  I could not believe how we got escalated this far. So after 10 minutes of trying to reason with James, he agreed to let me sleep on a two-person couch in the basement lobby. they had good couches in the main lobby. but he said I have to be under his supervision. at 6 am he woke me up and I have to get up as guests were arriving. I told him I was one of his guests and he said we'll see. The next day, the day manager said hello and heard what happened. That was literally it. they all moved on. So to be clear, we had paid in full to a Forbes 5-star hotel, and this hotel treated us like nobodies because i did not carry a physical card at the time. I understand you have policies, but whatever happened to customer service? How much damage can I do? you cant have a 25-year-old guy in a black suit run your customer service department who lacks simple principles of customer service and understands the grey in black and white policies.  Honestly, this probably falls back on corporate's lack of training and lack of recruitment of top talent. I really hope that the brand manager reads this review and does something about it. 

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Lihat Ulasan Tetamu untuk Hotel di Vancouver

Mencari hotel berdekatan Kitsilano Beach? Bandingkan kadar bilik dan ulasan untuk mencari penginapan ideal anda.
The Sylvia Hotel
4.4/5101 Ulasan
Downtown
all empl,oyees showed very good manner, very fast check out. it is a more than 100 years hotel which location beside the beach, but to reach the front desk we have to lift our baggages 3 steps, a bit inconvenient, but fortunately there are 2 elevators to lift our things, it will be a very good hotel if it can undergo a renovation.
Residence Inn by Marriott Vancouver Downtown
4.5/5125 Ulasan
Downtown
Lokasi hotel adalah baik, tetapi ia agak jauh dari pusat bandar dan pembinaan sedang dijalankan di sekelilingnya, jadi ia agak sukar untuk ditemui pada mulanya. Ruang letak kereta tidak besar. Dengan dapur, sesuai untuk keluar bersama keluarga
Tropicana Suite Hotel
3.4/5102 Ulasan
Downtown
I had advised the hotel that I would arrive late when I made my reservation a month or more before my arrival. They sent an reply that they would be ready. They also replied quickly to my other questions before my arrival. When I arrived at 1:30 AM the gentleman at the desk was read for me. He processed me quickly, told me some information of the area in case I wanted to go get something to eat, gave me the WIFI credentials. I was on my way to the room on the 9th floor in a couple minutes. He was polite and very efficient! As others have mentioned, the hotel is older and shows signs of wear and tear from years of service. Maybe I am more practical than most guests but I do not trouble myself about such things. The elevator worked, they have two in the hotel. My room was easy to locate and access. It was basically an apartment, with a bedroom, living room, kitchen, and full bathroom. More space than I needed but very nice. Everything I used was functional and clean. The bed was comfortable. There was plenty of hot water for a shower. One of the amazing things were the views from the living room. It had floor to ceiling windows on two walls. There was a view of the bay. I watched ships pass and sea planes landing. I also had a goose fly by my window, so cool to see. I didn't get the name of the guy that checked me in but I did of the lady that checked me out. Asna was very nice and helpful. I think I got an excellent value for the money at the Tropicana Suite Hotel and would happily stay there again in the future.
Quality Inn & Suites
3.8/5121 Ulasan
Downtown
We stayed in this property for just one night before our Alaska cruise. The location is it's USP and we actually walked down to Canada Place to board our cruise. The rooms are spacious and bright and there is complimentary coffee available in the reception. Eateries are all around and the Pacific Mall is within walking distance. We had a very comfortable stay!
Sheraton Vancouver Wall Centre
4.5/5100 Ulasan
Downtown
Walaupun biliknya tidak besar! Tetapi sangat bersih! Katil juga sangat selesa! Kemudahan dalaman juga bagus! Terdapat gim dan kolam renang! Namun, kolam renangnya tidaklah besar, jadi ia hanya boleh dimainkan secara ringkas! Bufet sarapan pagi juga ok!
Landis Hotel and Suites
4/57 Ulasan
Downtown
Hiasan berasaskan putih, ditambah dengan kemudahan lama, kelihatan agak suram dan tidak cukup hangat. Pinggan mangkuk sedia ada dan terdapat ruang yang cukup. Perkhidmatan itu tidak disediakan. Sudah lewat ketika saya tiba di hotel. Pintu kaca automatik dikunci. Meja penyambut tetamu sedang menerima tetamu lain dan memberi isyarat kepada saya untuk menunggu di luar pintu kaca. Saya agak kecewa kerana tidak meletakkan keluarga kami.

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