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Shangri-La Vancouver
4.6/5116 Ulasan

Shangri-La Vancouver

Downtown Vancouver|2.54km dari Stanley Park
We decided to go to Vancouver for Christmas and new year 2023 with my family. the snow had made it extremely difficult to get to Vancouver from Atlanta Ga and to connect in Toronto. WestJet lost my wife's ticket and even though she held the ticket to the plane, they would not let her in. so we got separated. my wife found only one ticket the next day so she insisted that I go so we can be actually together on Christmas. I took all the luggage and my passport and headed on to Vancouver. after 9 hours, including a 3-hour delay on the runway, I arrived at the hotel at 3 am. I can't tell you how miserable I felt.  I was sleep deprived, hungry, and emotional as I did not have my family on Christmas Eve and ETC. Nonetheless, I was happy to arrive at the hotel, so I can take a shower and order some food. I went to check in and showed my passport and it was all good until James asked for my credit card. I took my phone out to tap for accidentals since all my cards are on my apple pay. He said I have to have the actual card if I want to sleep there tonight. I told him we have fully paid through Expedia for 9 nights and my wife has the physical cards, but she'll be here in the morning. James said it was hotel policy and I can't even be on the property anymore. i asked to speak to the manager and he yelled at me ”I am the manager”. all of a sudden two security guys show up and I was speechless. these guys did not say a word. although I felt like they felt sorry for me.  I could not believe how we got escalated this far. So after 10 minutes of trying to reason with James, he agreed to let me sleep on a two-person couch in the basement lobby. they had good couches in the main lobby. but he said I have to be under his supervision. at 6 am he woke me up and I have to get up as guests were arriving. I told him I was one of his guests and he said we'll see. The next day, the day manager said hello and heard what happened. That was literally it. they all moved on. So to be clear, we had paid in full to a Forbes 5-star hotel, and this hotel treated us like nobodies because i did not carry a physical card at the time. I understand you have policies, but whatever happened to customer service? How much damage can I do? you cant have a 25-year-old guy in a black suit run your customer service department who lacks simple principles of customer service and understands the grey in black and white policies.  Honestly, this probably falls back on corporate's lack of training and lack of recruitment of top talent. I really hope that the brand manager reads this review and does something about it. 

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Carmana Hotel & Suites
4.4/546 Ulasan
Downtown
Wow! Can't say enough great things about this hotel. My daughter, her husband and I stayed three nights in an executive king/queen suite and it was beautiful. We arrived after 9 at night and the desk staff were friendly and helpful. The suite was beautiful and super clean with the two bedrooms, two bathrooms, a generous sized living/dining space and balcony. It has all been recently updated and I am including a few pictures here of a view you don't see on their website of the queen room of the back wall and closet. As you can see, there is a TV in every room and also safes, robes and slippers ( I am wearing a robe and slipper set so you only see one in the closet). The kitchen had full size appliances, 4 place settings, plenty of silverware, a skillet, nepresso machine, etc. The staff were friendly throughout the stay and there was always someone at the desk. An upscale grocery (urban fare) is across the street and it is a short walk to any restaurant or the skytrain station, waterfront, etc. We will definitely be back!
Azur Legacy Collection Hotel
4.6/5103 Ulasan
Downtown
The moment I walked into the lobby and was greeted by the staff, I knew it was going to be an incredible trip. To start, the location is amazing. Walking distance to so many restaurants, coffee shops, and stores. What made the trip extra special was the head concierge, Alexsander. It was my first time in Canada and he told me so much about the history of some buildings and recommended all the places to go. He even took the extra step to walk my friend and me to Palate Kitchen around the corner to make sure we didn’t get lost and introduced us to the hostess. It was such an incredible level of customer service that I haven’t ever experienced , even when staying at other 5 star hotels. All the recommendations of sites to see made our trip absolutely perfect . The overnight front desk agent even offered me water and offered to call a cab when my Uber cancelled for my 5am flight. The other employee working that shift even carried my luggages to the car in the rain and waited with me outside until they were there. The room was spotless and so beautiful. Housekeeping did an amazing job. We were also given a handwritten card with Rosé upon arrival as well as breakfast vouchers and early check in. Thank you so much to the staff for making my vacation so magical. I can’t wait to refer my friends vacationing to stay at this hotel. What a special experience! Also, the breakfast and restaurant staff was phenomenal !
The Sutton Place Hotel Vancouver
4.3/5108 Ulasan
Downtown
I have some concerns regarding my experience at The Sutton Hotel. Firstly, I noticed that the front desk staff didn't seem very patient or eager to assist Chinese guests like myself. This made me feel somewhat unwelcome. Secondly, I found the hotel rooms to be quite dusty, despite our efforts to keep them clean. Surprisingly, the dust accumulated rapidly on the bedside table and telephone. I suspect that the air inside the room might be the cause of this issue, as even the air conditioning panel appeared to be covered in dust. I believe these observations are worth addressing by the hotel management to improve the overall experience for all guests, regardless of their nationality. It would be beneficial if steps were taken to enhance the cleanliness of the rooms and ensure a more welcoming and accommodating atmosphere for all visitors.
The Sylvia Hotel
4.4/5101 Ulasan
Downtown
all empl,oyees showed very good manner, very fast check out. it is a more than 100 years hotel which location beside the beach, but to reach the front desk we have to lift our baggages 3 steps, a bit inconvenient, but fortunately there are 2 elevators to lift our things, it will be a very good hotel if it can undergo a renovation.
Rosellen Suites at Stanley Park
4.2/5101 Ulasan
Downtown
Calm and cozy place close to Stanley park. Kitchen in suite.
Loden Vancouver
4.8/5103 Ulasan
Downtown
蠻好的服務很貼心,房間很大稍微有點老派但不舊

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