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Shangri-La Vancouver
4.6/5116 Ulasan

Shangri-La Vancouver

Downtown Vancouver|1.98km dari Whistler Rides
We decided to go to Vancouver for Christmas and new year 2023 with my family. the snow had made it extremely difficult to get to Vancouver from Atlanta Ga and to connect in Toronto. WestJet lost my wife's ticket and even though she held the ticket to the plane, they would not let her in. so we got separated. my wife found only one ticket the next day so she insisted that I go so we can be actually together on Christmas. I took all the luggage and my passport and headed on to Vancouver. after 9 hours, including a 3-hour delay on the runway, I arrived at the hotel at 3 am. I can't tell you how miserable I felt.  I was sleep deprived, hungry, and emotional as I did not have my family on Christmas Eve and ETC. Nonetheless, I was happy to arrive at the hotel, so I can take a shower and order some food. I went to check in and showed my passport and it was all good until James asked for my credit card. I took my phone out to tap for accidentals since all my cards are on my apple pay. He said I have to have the actual card if I want to sleep there tonight. I told him we have fully paid through Expedia for 9 nights and my wife has the physical cards, but she'll be here in the morning. James said it was hotel policy and I can't even be on the property anymore. i asked to speak to the manager and he yelled at me ”I am the manager”. all of a sudden two security guys show up and I was speechless. these guys did not say a word. although I felt like they felt sorry for me.  I could not believe how we got escalated this far. So after 10 minutes of trying to reason with James, he agreed to let me sleep on a two-person couch in the basement lobby. they had good couches in the main lobby. but he said I have to be under his supervision. at 6 am he woke me up and I have to get up as guests were arriving. I told him I was one of his guests and he said we'll see. The next day, the day manager said hello and heard what happened. That was literally it. they all moved on. So to be clear, we had paid in full to a Forbes 5-star hotel, and this hotel treated us like nobodies because i did not carry a physical card at the time. I understand you have policies, but whatever happened to customer service? How much damage can I do? you cant have a 25-year-old guy in a black suit run your customer service department who lacks simple principles of customer service and understands the grey in black and white policies.  Honestly, this probably falls back on corporate's lack of training and lack of recruitment of top talent. I really hope that the brand manager reads this review and does something about it. 

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Lihat Ulasan Tetamu untuk Hotel di Vancouver

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Opus Vancouver
4.6/5101 Ulasan
Downtown
含有藝術氣息的一家酒店!整體風格很棒!房間富有現代感,會再次入住的選擇!
The Sutton Place Hotel Vancouver
4.3/5108 Ulasan
Downtown
I have some concerns regarding my experience at The Sutton Hotel. Firstly, I noticed that the front desk staff didn't seem very patient or eager to assist Chinese guests like myself. This made me feel somewhat unwelcome. Secondly, I found the hotel rooms to be quite dusty, despite our efforts to keep them clean. Surprisingly, the dust accumulated rapidly on the bedside table and telephone. I suspect that the air inside the room might be the cause of this issue, as even the air conditioning panel appeared to be covered in dust. I believe these observations are worth addressing by the hotel management to improve the overall experience for all guests, regardless of their nationality. It would be beneficial if steps were taken to enhance the cleanliness of the rooms and ensure a more welcoming and accommodating atmosphere for all visitors.
The Sylvia Hotel
4.4/5101 Ulasan
Downtown
all empl,oyees showed very good manner, very fast check out. it is a more than 100 years hotel which location beside the beach, but to reach the front desk we have to lift our baggages 3 steps, a bit inconvenient, but fortunately there are 2 elevators to lift our things, it will be a very good hotel if it can undergo a renovation.
Residence Inn by Marriott Vancouver Downtown
4.5/5124 Ulasan
Downtown
Lokasi hotel adalah baik, tetapi ia agak jauh dari pusat bandar dan pembinaan sedang dijalankan di sekelilingnya, jadi ia agak sukar untuk ditemui pada mulanya. Ruang letak kereta tidak besar. Dengan dapur, sesuai untuk keluar bersama keluarga
Wedgewood Hotel & Spa - Relais & Chateaux
4.6/5109 Ulasan
Downtown
Overall great experience. Hotel staff is friendly and helpful. Rooms have history and the lobby has a high class ambiance. The valet guys went above and beyond several times. The rooms, while cozy and comfortable, are a bit dated. Not to say things feel old and decrepit, rather you can tell the room hasn’t been updated in some time. Breakfast room service was excellent. Location is central and easy to get to from local hotspots. In-room toiletries were high quality. Bed very comfortable. We enjoyed our stay.
Quality Inn & Suites
3.7/5122 Ulasan
Downtown
We stayed in this property for just one night before our Alaska cruise. The location is it's USP and we actually walked down to Canada Place to board our cruise. The rooms are spacious and bright and there is complimentary coffee available in the reception. Eateries are all around and the Pacific Mall is within walking distance. We had a very comfortable stay!

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