When we checked in our first room had leaky floors( puddle that formed right in front of the door when you walk in and water that bubbled up through the flooring near that same area). The next morning We asked the front desk to check on the water/puddling while we were out for the day and when we got back later on, we asked the front desk if anything was done, they had no record or recollection to have it checked out. They then tried to contact maintenance but could not get a hold of anyone for 30 mins. Maintenance checked out the floor and said we couldn’t stay in the room so they did move us.
Another item was that the pool and hot tub were out of service even though that was not said before we reserved the room and was one of the bigger reasons why we wanted to stay there. The hotel said since we booked through a tied party they couldn’t provide any discounts. Maybe ******* can help us???
The hotel should have given us a few comp rooms for the inconveniences but just gave us two free drink tickets( that is nothing in my mind)
Lastly was the door key cards, we needed to get new key cards each time we left and came back as the cards never worked on the door. The hotel said they knew about this issue and that they need to get new card system but that was still another inconvenience.
Terjemah