Pengguna Tetamu
12 November 2023
I suffered terrible transport delays and misfortune on my trip from mantua to Venice which meant I had to cut my 2-night stay in Venice to 1 because there were no trains or buses running. It was unwanted and through no fault of my own. I kept hotel management informed on their what’s app messaging system and met their demands for cash payment only - they say they were having problems with their card system. Even though I was there for one evening and a half day there was no sympathetic consideration for a rebate, other than a free breakfast, and was charged the full amount of my stay. Even worse, when I started to broach the topic on payment I was actually silenced by the owners colleague, which was very disrespectful. This soured my impression of Venice as a tourist trap. The room was very nice, though the bathroom was dated (no proper overhead shower, loose connection in old hairdryer) and it was not worth the 250 euros paid instead of the 123.50 euros I should have paid.
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