Ca' Bragadin e Carabba

We stayed at the hotel for 2 nights in September 2024 (AUD $378/night excludes city tax). Great little hotel with clean and good size room. It’s located in the central of Venice (a few minutes walk to Rialto bridge, 8 minutes to San Macro square) with many great restaurants within walking distance.

The lady at reception was very helpful giving us information on how to get around and places to visit. The room was a good size, pleasant and clean. The good location of the hotel enabled us to walk to places we wanted to see like St Marks Square.

During previous stays at this hotel in 2014 and 2016, I was impressed by its quality and service. Unfortunately, my recent experience revealed a noticeable decline in several areas that significantly impacted my stay. Firstly, the hotel’s condition has deteriorated, with essential amenities no longer functioning properly. The elevator is now out of service, and there was no assistance provided for carrying luggage up three flights of stairs, which created an inconvenience upon arrival. Additionally, the air conditioning system, which was previously a highlight, is now restricted; a screw has been attached to the remote control, preventing guests from adjusting the temperature. This change detracts from the comfort of the rooms, particularly during warmer periods. Security measures have also diminished. While in past visits, a secure entry system was in place, allowing guests to lock the front door and access their rooms with separate keys, the current policy lacks such precautions. ( front doors can be opened with a kick) The front desk is unstaffed after 4 p.m., leaving the main entrance accessible without supervision. This lack of security creates concerns for guest safety. Communication with the staff presented further challenges. The sole receptionist does not speak any language other than Italian, which makes it difficult for international guests to communicate their needs. Moreover, during my stay, I witnessed a staff incident where the receptionist reprimanded a housekeeper in a manner that was unprofessional and public. Such matters should be handled privately to maintain a respectful environment for both guests and employees. Overall, I believe this property would benefit from renewed investment in both its facilities and customer service training to meet the standards it previously upheld. I hope that management will take these concerns into account to restore the quality and comfort that past guests have appreciated.

I appreciated that the hotel let us go to our room before the check in time. This was important due to just arriving after a long overnight flight. Our room was very comfortable, quiet and clean. There is no breakfast and you must climb stairs with your luggage. Our room had a terrible view but we did not complain since we were able to enter early. The staff is only there from 9:00-4:00pm which is unusual for hotel staff. The location is very convenient to grocery store, decent restaurants and cafes. The location is away from the craziness of tourist Venice.

Can’t recommend this hotel enough. We had the perfect stay. The room (201) was large, comfy, cool and peaceful. The location is excellent and very close to St Marks square. The staff were incredible and gave us lots of advice and tips. Thank you very much. We’ve already recommended it to friends who are thinking of coming. Tip: follow the hotels directions to the property. We followed our phones and it took much longer.

Easy checkin, convenient location and a large immaculate room overlooking a lively square. Slightly pungent odour from small bathroom but it is Venice after all. Small hotel and basic facilities but a great place to kick off your shoes and rejuvenate between forays out into this wondrous city