Hotel berhampiran Spiaggia 4 Fontane, Lido di Venezia

The worst hotel I have ever been to. I came here with my family to celebrate my 18th birthday. I arrived the day before my birthday, shortly after checking in I attempted to connect to their wifi since I needed to RESVP to confirm I will be attending my high school graduation before the deadline which was the next day… this is when I noticed the wifi dose not work. I brought this to the attention of the front desk lady at 11am she said around it will be on by 3pm at the latest.. 3pm comes and still no wifi. I tell the lady I would like a refund now and will change hotels and she assures me it will be on by tomorrow morning (the deadline for my graduation and my 18th birthday) and states that the entire island had no wifi at the moment (which I later found out was a complete lie). She says she will be the one working tomorrow and if the wifi is not on by then she will refund my family for the full 3 nights we have booked… The next day arrives (my 18th birthday) and still no wifi, I am unable to see birthday wishes from friends and family and now will not be able to attend my high school graduation since I didn’t have access to wifi to RESVP by the deadline. I go to the front desk to see the lady is infact not working and she had lied, instead there is a man working. I explain the situation to him and what the previous receptionist had said… he refuses to do anything and is overall very rude. Finally he tells us we can have a refund and the only way for a refund is through the website so we agree to this and check out of our three night stay after the first night, to a different, cleaner and waterfront hotel which was extremely accommodating. Our new hotel actually informed me that they have had no issues with wifi when Albergó hotel said the entire island was having wifi issues… which is when I then realized I had been being lied to. Also in another review the hotels response is that the wifi came back on the day we left… this is not true we had booked 2 rooms with them and only canceled one for the better hotel we switched to, so our other family members were still at the Albergo hotel. Our family members who were still there informed us they didn’t have wifi the entire 3 day duration of their stay. It is extremely unfortunate the lack of respect and honesty the workers at Albergó have for their guests, it was a really sad birthday finding out I cannot attend my high school graduation, on a day that was meant to be so special. Once we arrived home from our vacation we tried to set up the refund both workers guaranteed us.. it’s has been almost a year and we have reached out many times for a refund yet we have received nothing despite their promises. Do not advertise you have wifi if you do not, and if there is an issue with a feature you claim to have it is your duty to accommodate the customer. The hotel was also underwhelming and dusty, I could go on but this review is about their lack of costumer service and straight out lies.

The hotel is located within short walking distance from fine dining, grocery market and the Vaporetto. The neighborhood is safe, quiet and idyllic. If visiting in the high season, leave the crowds and noise back at San Marco. Lido is the place for quiet and relaxation. The front desk staff and management could not have been more pleasant and accommodating: Christina was particularly helpful and knowledgeable. The room was clean and secure; and daily housekeeping was 'Five Star'. I can't stop telling people how comfortable the mattress was. I want one for my own home but am finding that, made in Italy, --obtaining one is as yet, just not possible. I'll be returning to Hotel Biasutti again and again.

We loved this hotel. Simple and elegant, excellent location, perfect for beach and city. Enjoyed melting into the sofas after a night eating and drinking with a late night spritz. Thankyou to the reception staff for tolerating my attempts to speak Italian with them. First class and we’ll done

We stayed as a couple in October and found the hotel to be conveniently situated in a nice area with easy access to the water bus terminal. The staff were friendly and helpful. The rooms are nice enough with modern design. The shower is on the small side and I found the mattress uncomfortable however my wife found it acceptable. The breakfast was not great and the coffee poor for Italy but there are plenty of places for coffee and breakfast within a five minute walk. Overall I would return to this hotel as it’s an ideal base with clean rooms in a nice area and a convenient location, when visiting Venice your not going to be spending that much time in the hotel.

The hotel is really quirky with an artistic tiled and colourful exterior and a movie theme (linked to the Venice film festival which is held on the Lido nearby). The staff are really friendly and authentic but not super efficient. We actually find this relaxing, part of the charm preferring this over highly attentive staff. There are two restaurants. The rooftop restaurant has great views of Piazza San Marco just a few miles in the distance. We didn’t eat there preferring the more traditional Italian food in the ground floor restaurant which was very good. The local wine recommendation was also very good. Breakfast was served in a light, airy and colourful breakfast room. I particularly appreciated the freshly squeezed orange juice which for some unfathomable reason is not offered in some more expensive hotels! For me this is a sign of quality. A fantastic selection of fresh fruits and pastries were provided, as well as cooked items - I had the scrambled eggs and bacon (more like pancetta). We really enjoyed the breakfast options but there’s no full English options if that’s your thing. We booked a Spa package which was excellent value. The therapists were very friendly and professional. The 100 minute massage was a highlight for me. My wife very much enjoyed the facial, particularly that the therapist didn’t just disappear when the mask was applied but continued to massage the body. My wife is not a stranger to regular facial and noted that the products were high quality but that there was just as much attention to massaging the whole body rather than just facial massage. Just a point of difference to be aware of if you’re used to more traditional facials. I considered when booking that a 2 hour slot for the Spa facilities may be restrictive but unlike some spas which have outside views this spa was in the basement, very nice, but 2 hours was sufficient. The Spa itself has steam rooms, saunas, a relax room and showers. The Spa is better than many hotel spas I have been in and probably the best iI have experienced in this price range. Highlights for me was the large Jacuzzi which was more like a hydrotherapy massage pool, and a good size sauna with a three stage cold mist shower. Very welcome after the sauna. The Lido itself is quite laid back with amazing beaches. When we visit Venice again we may well stay on the Lido and purchase a weekly ACTV water bus pass. What we now realise is that this would be a great way to see and visit the whole of Venice. In summary, at the price point, the Spa package and hotel exceeded expectations. We’d definitely go back.

It was a nice experience overall. There is a €3.60 city tax per person per night that's added on and can only be paid in cash which was inconvenient. There is tea/coffee provided in the room, however, they also charge to refill them if you use any. Breakfast is an extra €5 per person and breakfast lasts less than 3 hours (7am-9:45am) which is a bit inconvenient if you want to sleep in or if you have to get up early. The desk staff is moderately friendly. When we first arrived they weren't too friendly but the evening and check out attendants were nicer. The room is pretty small and really only enough room to eat around the perimeter of the bed. The bathroom is decently sized, however, the shower didn't have a door so water pools out onto the floor unless you huddle close to the shower head and even then... The TV is very small and not easily seen if you are vision impaired. My biggest complaint, however, is how hard the bed was. There's little to no cushion on the mattress. I woke up both mornings I was there and had back and hip pain (I'm 28 yrs old in relatively good physical condition). It is close to sleeping on the floor. There was a closet with a nice amount of space to put our things. There is also am elevator to access the floors which was convenient on days that we walked a ton. The lobby is nice and clean and has some seating areas. We did not explore the bar or breakfast areas. The hotel itself is located near the water bus station for easy access to Venice. It is also on a strip of shops and restaurants. Granted most things on the island of Lido do close early and a lot of them are temporarily closed but still marked as open on Google maps. Plan accordingly and call places ahead of time. I've included pictures of the bathroom which was overall nice, however, I didn't take pictures of the bedroom as it was small and hard to get a good angle.