Hotel berhampiran Gallery Wilms, Venlo

Wonderful new hotel in the heart of the old town! Check In is over the counter in the bar. You immediately feel at home. The ambience is excellent - industrial style with plant carpet on the wall. The rooms are modern and new, the beds wonderful! At night you can enter the hotel through the side entrance. Very friendly, wonderful and professional staff. As a bonus there were free croissants and coffee, tea and drinks for breakfast in the cafe. We parked our car in the street nearby (parking meter) but there are plenty of other parking garages nearby. Would definately recommend and we would stay there again. Thank you for your hospitality!

I stayed at Theaterhotel Venlo during Carnival for one night. The room was good, the indoor parking average (a bit narrow and expensive (15,00 EUR for 24 hours)). But the breakfast service was very weak! The personnel - three ladies - did not care pretty much about the buffet (bread rolls and scrumbled eggs were empty) but the guest has to ask to fill it up although there were many guests in the breakfast room. Besides you have to go to breakfast bar to ask for hot tea, coffee etc. as nobody from the personnel felt responsible to go to the guest's table to ask whether hot tea, coffee etc. is wished. The same with dirty plates on tables. Nobody of personnel cleaned it up. For 100,00 EUR for one night including breakfast - single occupancy - in such medium-sized city of Venlo I can expect proactive and attentive guest service! Probably I do not recommend Theaterhotel Venlo. P.S.: In the breakfast room it is very drafty as it there isn't any doors and it is part of the huge entrance lobby of theater of Venlo. So not very cozy there!

Ik kwam laat aan en dat is hier gelukkig geen probleem. De parkeerplaats achter is vrij toegankelijk, de slagboom staat altijd open. Gelukkig is er rekening gehouden met EV’s en kun je hier laden (als er geen brandstof auto’s op de plekken staan) Er is 24 uur per dag iemand die de receptie beheert en het personeel is erg vriendelijk en gastvrij. Bij inchecken valt al op dat het al wat jaren niet meer meegegaan is met de tijd. Je krijgt hier nog ouderwets een sleutel van de kamer. De kamer was bij binnenkomst warm, helaas geen airco maar een kleine ventilator en ramen die je kunt openen. De kamer is krap en het bed is in een hoekje gedrukt. Meubilair is erg ouderwets. Er is geen voorziening voor koffie of thee. Tapijt en muren zitten vol vlekken. Onder het bed en achter de tv is al jaren geen stofdoek meer geweest. De badkamer is ruim genoeg met een basis wastafel, grote spiegel, wc en douche met de kleinste douchekop die ik ooit gezien heb. De tegelvloeren zijn bruin en beschimmeld, het plafond bladert af. Ik denk dat het dragen van slippers zeker aan te raden is. Het bed is ok, deken is te dik voor de tijd van het jaar, zeker in een kamer zonder airco. ‘s ochtends als het hotel ontwaakt valt op dat het erg gehorig is. Uitslapen kun je wel vergeten. Het ontbijt voorziet in alle basisbehoeften maar is zeker niet speciaal te noemen. ‘s avonds besloten te gaan eten in het restaurant. Hier ziet alles er wel goed uit en geeft het oude interieur sfeer. Het personeel is wederom erg vriendelijk. Het eten was erg goed, een lekkere amuse en brood vooraf. Hoofdgerecht was erg lekker en naar wens. Wat opvalt is de prijs van de gerechten, qua kwaliteit kun je zeggen dat het eerlijk is maar als onderdeel van het hotel is het restaurant te duur. Bij terugkomst op de kamer bleek de afzuiging van het restaurant vol te loeien. Erg vervelend in vele kamers. Gelukkig geen geuroverlast. Al met al was het verblijf prima maar laat de staat waar de kamers in verkeren ernstig te wensen over. Ik geef dit hotel een krappe voldoende voornamelijk om het goede eten en het uiterst vriendelijke personeel.

Great relaxing stay over 1 night. All clean and in working order. Pool nice and descent size (not 25m long) but good size for any hotel. Sauna – well needs new stove as not hot enough, steam room – not hot enough. Superb breakfast – lots to choose – be first to have a great selection of fab Dutch cheeses. Comfy beds, nice Lavazza coffee machine with a few capsules to have and great organic tea in the room as well. Fridge was working fine and not loud at night. ‘Rituals’ range in bathroom – wow – it was a nice thing. Nice and quiet stay. Will come back again if on my way and hopefully the stove in sauna will be improved.

Ik heb er een prima week gezeten. Rustig en geconcentreerd. En natuurlijk met bewondering voor het personeel dat in deze vreemde tijden van confinement toch aan het werk was. Hopelijk mogen de gasten straks gewoon ontbijten en dineren.

We required 3 beds so were in the older part rooms not as nice as the new ones , no iron, ironing board (i had to ask the reception for one) 5 hangers for 3 people again I had to ask for more, the safe was not wokring again maintenance had to come and add new batteries. nice food and plenty of choice for breakfast, easy parking. Bad parts The barman is very abrupt and quite rude seems he doesn't enjoy his job, he was the same last year. We checked in fine for a 4 night stay with breakfast for only 3 mornings as per our booking as unsure what time we were leaving on the last morning, when we went for breakfast it appeared the receptionist had removed all our breakfast so miscommunication, to be met by again quite a rude/abrupt receptionist who did not appolgise once for the error of the staff and tried to blame it on us. The icing on the cake was sadly my daughter beats earphones were stolen from the room, we were out all weekend so had no use for them only for travel home which is when she noticed they had been removed from her bag. JUST BEWARE TO TAKE ANY VALUABLES WITH YOU AS THIS HAS BEEN EXTREMLEY UPSETTING THAT STAFF DO THIS, HAD WE OF KNOWN WE COULD OF PUT A TRACKER ON THEM THIS WOULD BE THE PROOF, HOTEL OFFER NO CCTV AND JUST SAY THEY HAVEN'T BEEN FOUND.

A group of six of us stayed at the Maashof hotel on what was the last night of a 10 day motorcycle tour and it was also my birthday. I had carefully chosen the hotel in the hope that we would have a lovely stay and dinner in a beautiful lakeside location. Unfortunately there were several issues which cast a significant shadow over my birthday celebrations and ruined our stay. The problems started when checking in when they overcharged two of my friends and they would have overcharged another friend and myself, had I not noticed and intervened. I had booked four single occupancy rooms and one double occupancy room and there was an administrative issue between *********** and the hotel which caused confusion over how many guests were staying in each room, despite the hotel having the names of the six guests against each booked room. All of us were asked when checking in how many guests were staying in each room, but despite this two friends were charged the double occupancy room rate and one friend was charged for two half board dinners despite them all being in rooms on their own. In addition, they also attempted to overcharge us for the half board option despite me accepting a special offer online which had been emailed to me prior to arrival. We then had a further major issue. Three of the rooms were directly underneath the kitchen and hotel entrance and were extremely noisy until very late in the evening and again the next morning starting around 5.30am which meant several of us had a very disturbed night. Two of my friends complained at the time and agreed with the duty manager that they would have the full cost of their room refunded, as he was unable to offer them an alternative room. He advised them that if we had wanted better, quieter rooms we should have booked directly with the hotel rather than through *********** and he told my friend to email the Reservations Manager regarding the refund. The hotel management have admitted that the rooms we stayed in are very noisy, but there was no mention of this when we booked and they still charged the full room rate. On our return to the UK, I emailed the Reservations Manager and following many exchanges she offered a 25% refund for the three rooms most affected by the noise, despite the duty manager’s earlier promise of a full refund. Personally I thought this paltry offer did not provide sufficient remuneration for the problems we encountered but I felt I had no choice but to accept. I subsequently provided my bank details in an email but the refund was not forthcoming. I chased regularly by email as to why the refund was taking so long only to be told cross-border, cross-currency bank transfers take a long time and ”it will arrive within a few days” and then “as soon as possible”. Despite these repeated assurances it took 3 weeks for me to receive the refund and only then after several more emails including to the hotel General Manager who at one point decided to attack my pe