Hotel berhampiran Julianapark, Venlo

A group of six of us stayed at the Maashof hotel on what was the last night of a 10 day motorcycle tour and it was also my birthday. I had carefully chosen the hotel in the hope that we would have a lovely stay and dinner in a beautiful lakeside location. Unfortunately there were several issues which cast a significant shadow over my birthday celebrations and ruined our stay. The problems started when checking in when they overcharged two of my friends and they would have overcharged another friend and myself, had I not noticed and intervened. I had booked four single occupancy rooms and one double occupancy room and there was an administrative issue between *********** and the hotel which caused confusion over how many guests were staying in each room, despite the hotel having the names of the six guests against each booked room. All of us were asked when checking in how many guests were staying in each room, but despite this two friends were charged the double occupancy room rate and one friend was charged for two half board dinners despite them all being in rooms on their own. In addition, they also attempted to overcharge us for the half board option despite me accepting a special offer online which had been emailed to me prior to arrival. We then had a further major issue. Three of the rooms were directly underneath the kitchen and hotel entrance and were extremely noisy until very late in the evening and again the next morning starting around 5.30am which meant several of us had a very disturbed night. Two of my friends complained at the time and agreed with the duty manager that they would have the full cost of their room refunded, as he was unable to offer them an alternative room. He advised them that if we had wanted better, quieter rooms we should have booked directly with the hotel rather than through *********** and he told my friend to email the Reservations Manager regarding the refund. The hotel management have admitted that the rooms we stayed in are very noisy, but there was no mention of this when we booked and they still charged the full room rate. On our return to the UK, I emailed the Reservations Manager and following many exchanges she offered a 25% refund for the three rooms most affected by the noise, despite the duty manager’s earlier promise of a full refund. Personally I thought this paltry offer did not provide sufficient remuneration for the problems we encountered but I felt I had no choice but to accept. I subsequently provided my bank details in an email but the refund was not forthcoming. I chased regularly by email as to why the refund was taking so long only to be told cross-border, cross-currency bank transfers take a long time and ”it will arrive within a few days” and then “as soon as possible”. Despite these repeated assurances it took 3 weeks for me to receive the refund and only then after several more emails including to the hotel General Manager who at one point decided to attack my pe

We made this a stopover in our way to the Harz Mountains and it was a total treat - relaxed elegance. Would have liked to have stayed longer to explore the gardens next door and the ceramic museum. Comfortable bed, good breakfast, pretty terrace and picturesque moat. Only downside was they had fully booked the restaurant so we had to go elsewhere but this turned out to be a good move! See our review of Maes21 in Baarlo.

What a lovely place! The room is clean and spacious. Enough storage possibilities. We found the crew very helpful and friendly. The hotel offers a lot of information and discounts for activities around Arcen. Our room was located next to the garden opposite the restaurant. Very confenient :-) We thought it might be noisy but it wasn't at all.

Wir waren total zufrieden mit allem in der Hostellerie Horst. Der Check-in war freundlich und schnell, die Zimmer (wir hatten das Familienzimmer Nr. 14 mit 4 Erwachsenen) waren sehr komfortable und sauber. Die Betten sind sehr bequem, das Bad riesig. Der kostenlose Parkplatz ist direkt hinter dem Haus. Das Frühstücksangebot war nicht riesig (ist aber auch bei der Größe der Hostellerie nicht realistisch zu erwarten), aber frisch, von guter Qualität und lecker und wir hatten alles, was wir brauchten. Zu Fuß braucht man 5 Minuten ins Zentrum, wo man jede Menge Auswahl an Restaurants, Cafés und Kneipen bei entspannter Atmosphäre und mit viel Außengastronomie hat. Die Betreiber waren sehr, sehr freundlich, sprechen fließend Deutsch und helfen bei allen Fragen gern weiter. Besonders zu erwähnen war für uns, dass es im Lobbybereich auch noch einen mit ca 30 Biersorten und Softdrinks gefüllten Kühlschrank gibt, an dem man sich (kostenpflichtig) bedienen kann. So kann man sich auch noch im Allgemeinbereich der Hostellerie aufhalten, wenn man noch nicht aufs Zimmer will. Die Hostellerie bietet wohl auch ein Abendessen an, das man vorher bestellen muss (nicht sicher, wie viel Vorlauf sie brauchen). Das haben wir bei diesem Besuch nicht ausprobiert, würden wir aber beim nächsten Mal testen.

Fourth stay for our family here. Very large rooms with small kitchenettes. All very clean and comfortable. Breakfast is main building is good. We didn't use the restaurant, but we had two really nice evening meals at the fantastic Beach Club, just a short stroll away from hotel (reservation required on sunny days). No airconditioning in rooms, but we were in garden suites and they were cool (even with 30+ degree weather). We rented bikes (excellent quality) from the hotel which is highly recommended with all the different cycle routes in the area.

Zunächst einmal die positiven Sachen: Die Lage ist klasse, direkt neben dem Stadion. Zimmer sind originell im Fußball-Stil eingerichtet, zweckmäßig und sauber. Und das Personal war durch die Bank außerordentlich freundlich. Frühstück war gut - mit Lachs und Pancakes und frischen Eiern. Nun aber zu den negativen Dingen: Ich frage mich: Warum soll ich in diesem Hotel übernachten? An Nicht-Spieltagen? Gibt es keinen Grund. Drumherum ist ja nichts. Und an Spieltagen entfallen alle Annehmlichkeiten, warum ich mir an einem Spieltag das Hotel direkt neben dem Stadion buchen sollte. Ich muss den Hotel-Parkplatz verlassen und auf einen kostenpflichtigen, weiter entfernten Parkplatz ausweichen. Der direkte Stadionzugang, der auf der Homepage beworben wird, ist zwar da, darf aber nur von VIPs genutzt werden. Gleiches gilt für die sehr schöne Sportsbar. Am Spieltag nur für geladene Gäste. Das heißt im Klartext: An einem Spieltag bekomme ich im Hotel nichts, aber auch gar nichts zu essen. Kein Apfel an der Rezeption, kein Snack am Automaten, nichts. Um das Hotel herum ist eine Pizzeria, die natürlich am Spieltag komplett ausgelastet ist - frühzeitig reservieren. Das heißt: Der Grund, warum ich ein Hotel am Stadion buche, nämlich, damit ich das Auto stehen lassen kann, entfällt. Ich muss fahren, um etwas zu essen zu bekommen. Oder hungern. Auch der direkte Zugang vom Hotel zum Fanshop entfällt am Spieltag. Ich kann in diesem Hotel nichts weiter machen als ins Bett gehen und fernsehen. Oder die Sauna nutzen, die nun auch nicht so spektakulär ist, dass man sich Stunden darin aufhalten kann. Zumal es die erste Sauna war, in der ich mir die Füße fast verbrannt habe. Es gibt zwei finnische Saunen, 95 und 65 Grad warm. Kein Duschzeug vorhanden. Bademäntel und Handtücher gibt es - Bademäntel nur in XL und leider nicht schon auf dem Zimmer. Schade, bei diesem Hotel, das eine gute Idee ist, wurde ein Elfmeter wirklich verschossen. Achja, und die Borussen-Bettwäsche, die auf den Bildern zu sehen ist, gibt es im Zimmer auch nicht. Das doch nicht geringe Geld fürs Zimmer kann man sich echt sparen.

Lovely hotel, very helpful and friendly reception staff , great beer , but downside unfortunately if you don’t eat meat or dairy you will struggle like we did, the staff knew we were vegan when we booked and this was also our second visit. First time we were treated very well and had good options but for some strange reason we had hardly any options at all on our second visit .We stayed for two nights and had the same dinner both nights. Breakfast was not given any thought on our second visit and disappointed with just alternative ham and cheese which we had to ask staff what we were getting at the time. On our first visit We had beans and hash browns, which we thought we would get again but didn’t. Staff in the restaurant were young and did not want to suggest anything to help. For lunch all we could have was chips as all the menus showed lots of meat options and nothing else. Very difficult to accept with the way our world is changing and how many people could be gluten free or have allergies but would struggle here sorry to say. Really hope hotels would offer a better menu for everyone to choose not just meat and vegetarian.