Killington Mountain Lodge, Tapestry Collection by Hilton

衞生條件太差

High expectations equal major disappointments This is a really neat place. Staff very friendly! However the hotel doesn’t live up to expectation. Room had a great layout and was very nice. However the carpet had stains, boards on balcony weathered, toilet seat only attached on one side, and the WiFi never recognized us and let us login. Food and bar service was awesome however there actually isn’t a restaurant as we thought in the listing. The night was saved by a great bartender however for the price we will pass next trip.

Family reunion. Our room was not ready when we arrived at 4:20. The person checking us in was very apologetic and offered us a glass of wine, and breakfast. We really appreciated that!

The hotel is in desperate need of renovation. The carpets walls doors are all pretty gross. The beds are comfortable but the place is overall sub standard. Our shower didn't drain and there was sewage coming up through the drain. It was not a place I'd return to.

The property, rooms and hot tub area's were all clean. The staff there were very polite. We loved our stay and will definitely be back.

Front desk staff need professional training. One wore a nice top, the other's attire best for winter plowing or digging dirt. Hair styling advice recommended. Grooming lessons! Noisy, cackling laughter, loud talking with other staff while checking in guests unprofessional. Windows in our room couldn't be opened. One missing a handle. Screen on the other ripped in several places which would have allowed black flies into the room. One heavy drape missing a pull rod. Door to room had to be manually latched-potential security problem. The house phone didn't work. I needed additional towels. When I headed to front desk to request them and report the malfunctioning phone, I saw a housekeeper in the hall and started to talk. She said in Spanish, I think, she didn't speak English. I was frustrated, grabbed towels from cart. As I walked away, she uttered some phrase whose tone wasn't nice. Baseboards in first floor elevator alcove filthy. Elevator very shabby. Pub: high top table & two out of four chairs wobbly. Carpets dirty. Food tasty sandwich cold. Server personable, polite but needs training on how to present orders to a table. No follow up. We visited after over a decade away, previously lived there 20+ years. We remember when the lodge was in its heyday, known for high quality in all areas of operation. In general, based on our brief time there, those days are gone. The facility now has a tired look to it with attention to service and maintenance details lacking, sad to see.