Hotel berhampiran Cheteau de Chillon, Veytaux

As described, this is a very old Hotel with furnishings in keeping with past times. We had a Lake View room with a large balcony. Well worth paying the extra. The breakfasts were typical continental, nothing special but more than sufficient for our needs. Evening meals were 4 courses with no choices. However, if there was something you did not like the staff were very willing to find an alternative. The meals and presentation were of a high standard of family cooking. The Hotel is about 500 m from the bus, down hill going out but a bit of a steep slog on the return from a day out. We had exceedingly good weather while in Montreux so often had to stop our homeward walk due to the heat. The Hotel is 2k from the town centre but with reliable buses every 20 minutes, no problems. Also with a pass given to you on arrival there were no costs. Additionally there were discounts on entry fees. Montreux is a lovely town with plenty to do. Would give Lausanne a miss and also the Cheese train was nothing special. A visit to the Charlie Chaplin museum in Vevey is a must. Overall a great holiday in a lovely Hotel with staff who really looked after you.

The staff members are one of the best people in this industry! Genuinely friendly, kind, and extremely helpful. Don't be afraid to chat with them. They like to chit-chat and joke around. It's a really adult friendly, kids friendly environment. Untop of this, the hygiene is 10/10! The rooms, toilets, badrooms, and wash rooms are clean. The breakfast/diner, halls are clean. The breakfast and diner are more than okay to start and end your day with. Everything is prepared by the lovely staff of the hostel. Ps. They're master chefs. They just won't admit it... The hostel is located at the lake of Geneva, and the area is beautiful! It's totally worth it to take a morning or evening walk. It's a very safe environment, and people of Montreux will say hello or even start to talk to you. I stayed for 4 days, but if I knew this was going to be this great, I would have booked a few days more! Really recommend this hostel! 👏🏽

GOOOD VIEW AND ROOM! GREAT POOL. THE HAMMAM WASN'T WORKING. One staff member in the breakfast kitchen unfortunately disrupted the serene atmosphere the hotel worked hard to create. While calm music played and the ambiance was designed to be relaxing, this one woman was exceptionally loud, repeatedly yelling in Portuguese without regard for the guests' experience. Unlike the other attentive and courteous staff, she didn’t greet guests and instead engaged in nonstop, loud chatter from the kitchen. It’s a real shame that her behavior diminished the team’s otherwise excellent efforts to create a peaceful dining experience.

This hotel is not worth ONE star! The so called ”breakfast” is cheap food in old buffets and a dark, dirty room. THREE old PIECES of cheese and formed ham, as cheap as animal food, is NOT a breakfast, that is simply FRAUD! NEVER TAKE THIS AS A HOTEL!!! It is a kennel on street level. Without blends in front of the window, with damaged bath-insides and damaged furniture insed. It is a CHIZ to every custumor expecting THREE stars! We had THREE little dogs with us, and they charged 45 CHF for ONE room to clean, which was NOT clean before! (I got enough pics of that situation!) We were charged with 248 CHF for a dirty, hot, MOULDY room, CHEAP bread in the morning, a DIRTY and DUSTY dining facility and an extremely unfriendly ”manager”. NEVER again! Deutsch: Dieses Hotel ist KEINEN Stern wert! Das sog. ”Frühstück” bestand aus BILLIGEM Brot, spärlichem Massen-Aufschnitt, INDUSTRIEGEKOCHTEN EINGEFÄRBTEN Eiern, und ALTEN AUFGEBACKENEN GEBÄCKSTÜCKEN. Jede Jugendherberge ist sauberer und macht ein Bufett, wie angekündigt. Das war KEINE 2 CHF wert! (Fotos vorhanden!!). Das Geschirr, wie die Vorlege-Utensilien waren alt und kaputt, der sog. Speisesaal staubig und muffig, das Brot vom BILLIGSTEN WAS MAN SICH VORSTELLEN KANN! Wir haben für 3 Hunde für eine ANGEBLICHE Reinigung von EINEM Zimmer 45 CHF bezahlt!!! Für DREI Stücke ALTEN KÄSE, FABRIKWURST, BILLIGTOAST, aufgewärmte, zusammengesammelte Backstücke und eine UNTERIRDISCHE Atmosphäre dort 52 CHF!!! Für das Zimmer mit VERSCHIMMELTEM BAD, SCHRANK, ohne richtige Beleuchtung sowie KEINE Gardinen- EBENERDIG ZUR STRASSE!!! 160 CHF!!! DAS IST EINE DER MIESESTEN ABZOCKEN UND ABSTEIGEN, DIE ICH JE ERLEBTE!!!!!

pros: location was good, located in the city centre just outside the bus stop. very convenient. the room was very big and spacious as well. however, we wanted to check in earlier but they didn’t allow so we could only leave our luggages there in the storage room. service was relatively okay. cons: the room was clean but it was disgusting as there were so many spiders in the room and we didnt realise it until the next day where the spider was crawling all over the pillow…. room didnt have much ventilation even though the window is open so it can get abit stuffy

This hotel is unique for its charm and service; it has its own personality because of the personnel and the owner. The location is special for the view, breakfast is perfrect and the rooms are graced with Montreux Jazz artists. One feels the magic of the Waadtland :-) Bravo for the excellent service, attention, and experience. This will be my place in Montreux!

The services of this hotel are not 4-star. Inexperienced and incompetent staff, customer interaction is completely to be reviewed. Little clarity regarding parking availability, bungling staff in general, with communication problems. When we returned to the hotel at 6:30 p.m., 2 of the 4 rooms in our group had still not been redone--and since the cleaning staff had already finished for the day, we had to keep the rooms that way. Unacceptable in a 4-star hotel. Shortly before midnight, upon our return after dinner we are told that 1 of the 4 keys was not left at the front desk when we left for dinner--we are sure we did leave the key, the key fob is really heavy and no one would keep it in their pocket rather than deposit it at the front desk. After much discussion, we are finally given the spare key with the recommendation not to lose it and with the notice that the lost key will be billed to us. Well, in the morning the key is in its slot, we find out that it was a mistake by the staff who had placed it elsewhere by mistake.... No comment. All this is why I think this hotel does not live up to its 4 stars, despite the fact that the building is wonderful and well renovated and its location superb. We did appreciate the refund of 75.- for each room to make up for the inconveniences. Still, mistakes are understandable, what is not understandable nor excusable is the way we were addressed by the staff (when it was not even our mistake!).

The location of The Freddie Mercury Hotel worked well for us. Despite being nearly attached to the Montreux train station, it was set back from the main road and on a quiet street in the centre. Very easy to walk everywhere in Montreux from the hotel. There is underground car parking (EUR25/night and best to request when reserving a room), but the entrance is a bit tight into the car elevator and large cars / vans would have difficulty maneuvering even in the parking garage. The quad room on the 4th floor was very spacious! A large king sized bed, plus two twins, plus a sitting area with two chairs and a small sofa. All felt very clean and like a modern “boutique” style hotel, though the shower room felt slightly too small for 4 people. (The toilet was in a separate room.) We were told there was “no AC but all the rooms are ventilated”, but it stayed cool enough with the metal electronic metal blinds down during the day so we didn’t need the AC. There’s also a desk area along the window…over looking the train tracks. Even number rooms faces the train track and odd number rooms face the lake. The hotel is a new training facility for the nearby hospitality traininig school. Hence, the more reasonable prices in an area where hotel stays can be quite pricey. Despite the “Freddie Mercury” name, it’s really more just some photo history of Freddie on the walls and not much else. Still, the hotel offers a very good value in terms of its quality and main services. Breakfast (EUR18 per adult, EUR9 per child) each morning was served until 10am. Buffet style, nothing fancy, but there was always a good selection of cold meats, cheeses, salads, cereals, yogurt, breads, croissants and whole fresh fruit. Along with hot options of eggs and hashbrowns, plus coffees, juices, and a water refill pump. We had the pleasure of meetimg Mr Zampetti, the hotel manager, and Swift, the front desk manager. Both were very professional and pleasant in sorting out an issue with one of our rooms. We loved the Montreux experience and would definitely stay at the Freddie Mercury hotel the next time we visit…for its quiet yet convenient location, its value for money, and for the courtesy of its staff.