Hotel berhampiran Spa Arabia, Viagrande

The location was great! It takes you only 15-20 minutes to arrive at the craters of Etna (Crateri Silvestri). The staff was VERY friendly and helpful. They gave us great tips for our trips. The wellness area was wonderful too and we spent a lot of time there. The rooms are good and facilities too. We definitively recommend you to stay there!

We wanted to share our experience @Royal Etna View in Tre Castagni. The property is great, clean with all that you need, not far away from the main attractions, and just 20-30 min away by car from Etna and Catania centre. Having said that, the best part of this place is not just its location and the building itself, but the STAFF there, Especially Claudio Caruso. He is a hard working man who strives to keep his clients happy. Our holiday started with a bit of a hiccup as the van we had overheated and could not be driven any more as it was risky. We were thankfully round the corner from the hotel when this happened. So once we got there and met the staff there they were extremely helpful. The morning after they spent the day helping us to sort out our problem taking us from one place to another and doing calls to get us another vehicle. We managed to get another vehicle to drive whilst there but no one would let us drop it off in Pozzallo so we had to return it the day before our departure date. On the last day we had to take the van with a tow truck - Thank God we were insured otherwise it would have costed us a lot of money. Claudio Caruso arranged for us to go after the van (he came with us) drove behind the tow truck up to pozzallo, and in order not to lose another day took us to Siracusa and Ortigia for the day. Once it was time to go back to Pozzallo they drove us back. I cannot thank them enough for saving our holiday and doing their utmost to keep us happy. So a big thank you goes to Claudio, Alberto, Dario, and Mr Caruso (their sweet dad) plus the girls - Roberta and her colleague who are always at reception helping everyone out!

Hotel in posizione spettacolare con vista sui Faraglioni. Camera pulita e ben tenuta, bagno piccolo ma funzionale. Sembrava appena ristrutturata. Personale cordiale. Colazione ottima con ampia scelta dolce e salta nel bar dell'hotel. Ottimo rapporto qualità prezzo essendo fuori stagione.

We really enjoyed our stay at the Grand Hotel Biai Verde in Catania Italy. Its an old school elegant type of hotel on the coast - they were in the process of refinishing the outside access to the sea. Although the pool does not officially open until June (I snuck in) and its a great pool. The Breakfast was included and was really significant. Parking was free as was the NET - Room was very clean and they have old school maids that do a nice job - the Hotel has not yet been impacted by the green wave so you get new towels every day. Staff was kind and helpful. If returning to the aera I would stay there again. Special thanks to Matt from the Front Desk - he was very help before we arrived and attentive while we were there and he helped make our stay a great one - a positive attitude goes a long way!

Modern hotel on the outskirts of Acireale with all things you would expect from an All Accor hotel. Pleasant, helpful staff on arrival got us settled in nicely. Good size room with large bathroom. In fact the bathroom was bigger than our whole room in Singapore!🤣 Room had everything you need for a short stay. WiFi and air con worked well. Good breakfast but watch out for the kitchen staff…..they’ll have your table cleared before you come back from getting another brew! After that, we made sure one of us stayed at the table when the other went for a top up. We only had one small problem with the room which we mentioned to reception staff and that was sorted out before our return later that day, thank you. Be mindful this hotel is out of town and only one restaurant within walking distance (it was shut for 2 weeks when we stayed!) Large shopping complex is right next door, handy for bits and bobs and to stock up the fridge. Enjoyable stay and would not hesitate to book here again.

A beautiful setting with incredible views. The cave entrance onto the beach is amazing! The beach is pebbles. Crystal clear water. The complimentary shuttle to town is nice.You must request passes in the morning, for the time you would like to use the shuttle that day. It is confusing where to actually get on the shuttle, so be sure to ask at the desk. The property was once a grand establishment. It is tired and worn with need of a refurbish. The staff was nice at front desk. I contacted housekeeping one evening for extra coffee for the room and was told ”They have gone for the day.” Seems odd for a resort.

Basic facts about hotel are true, but description omits to say the pool is small, with only 30 beds fitting comfortably around it. The pool music is aimed at teenagers and completely out of character with the hotel and age profile of its guests. Hotel reception staff unhelpful and rude. Area around hotel is dirty and streets full of litter and unsafe to walk due to traffic. Shuttle to local town is infrequent. 25 minute walk down a very steep road. There is no beach anywhere near, you have to sunbathe on rocks. Food in restaurant very limited if on half board with a choice of only pasta or fish most nights. When asked to upgrade to a room with a balcony it was going to cost £209 more for the week but had to go bed & breakfast not half board, so more money for less meals. Unable to hire a car from the hotel, you have to go to Catania airport to pick up.