Ulasan Grand Hotel Wien

Nice staffs and good service

酒店有濃厚的歷史氛圍，裝修復古，房間有水晶吊燈，走廊很多畫，洗手間有兩個洗手盆，設施齊全，地點也是非常棒，位於金色大廳後面，門口就是有軌車站，走路能到大部分景點，早餐豐富，服務人員很熱情，就是設施稍舊，洗澡浴缸較高，對腿短和長者家不友好，對於喜歡懷舊，聽音樂會和看歌劇的人，這家店是首選。

房間大小合適！位置佳！服務衞生很好！早餐也不錯！性價比最好的酒店！再來還會訂這裏！

酒店地點非常好，去老城景點都可以步行，非常方便。早餐非常好，服務也很周到。前台服務也很好，他們沒有燒水壺了，就特意送來了一大壺熱水。房間乾淨，舒適，就是枕頭太低了，躺上去一壓就和床一樣平了，我衹好把浴袍疊好放到枕頭下增高了。總體還是很推薦的！

房間設計淡雅，我喜歡的類型，位置就在歌劇院旁非常方便，早餐有自助還有點餐，都很經典味道好

Каждый год останавливаюсь в этом отеле,всегда всё замечательно.

略顯老舊，但是我喜歡這有點甜甜公主風格😂步行幾分鐘到國家歌劇院

투숙전 이메일로 트윈베드 배정을 확정받았지만 더블배드로 되어 첫날은 불편하게 사용하였다. 다음날 룸교체를 하는 과정이 순탄하지 않았지만 응대자체는 친정하여 참을수있었다. 룸상태, 조식, 위치는 훌률하였다.

Любимый отель в Вене. Все на высоте

房間非常大，早餐不錯！

豪華，氣派十足！

非常的方便

This just was not a 5 star experience. I stayed for a week and the service - particularly room service - was abysmal. I ordered room service for dinner a total of 4 times, and twice my order was "lost" resulting in delays of several hours. If I order dinner at 18:30, I don't want to be eating at 21:30. If it happens more than once, its not an accident -- its poor management. Frankly, the staff in some places was rude, too. The man in the suit running the breakfast service was terse and I dreaded him. The evening manager of the lobby bar was similarly unpleasant. When a hotel bills itself as a 5-star, luxury hotel, you expect a luxury experience. You're likely to find better service at a highway Marriott. The spa charged €170 for a 50 minute full body massage and I found the quality was not worth the cost. The Four Seasons charges less and offers far better spa service. Who came up with these prices? Not worth it. Better to run down the street to the Hyatt if you want a decent spa experience. The rooms had in-room, self-service tablets that didn't work half the time. Very frustrating to deal with. Every time someone in my corner of the 4th floor slammed a door, my walls and bed rattled. To its credit, the building is pretty and the lobby and hallways were charming. On balance, this was not a pleasant stay. It's a pretty building with 5-star prices but 3-star service and offerings. What a disappointing holiday.

Absolutely fantastic hotel, close to major attractions and transport network. The staff were very attentive and could not to enough for you. The food was excellent. Would thoroughly recommend