a&o Wien Hauptbahnhof

I had an excellent stay at a&o Wien Hauptbahnhof from June 21 to June 22. The internal organization of the hostel is impressive: everything runs smoothly, the rooms are clean, and the staff are always ready to help. I especially want to highlight the bartender Dan. I arrived at the same time as another guest from Pennsylvania, and for a moment there was no one at the front desk. Our self check‑in didn’t work for some reason, but Dan immediately noticed us, came over, and helped both of us check in. He also explained all the useful details about the hostel and how everything works. His attitude was genuinely helpful — he clearly cares about the guests. Another great feature is the luggage room. My bus was many hours after check‑out, so being able to leave my bags safely allowed me to enjoy more time walking around beautiful Vienna. The bus stop is very close to the hostel, which makes the location especially convenient. I simply picked up my luggage and walked straight to my bus without any stress. Thank you for your hospitality. I will continue choosing a&o in the future. I also noticed in the lobby that you have multiple locations across Europe — great news. I look forward to staying with a&o again.

Bathroom and toilet was extremely dirty. Building is noisy and too warm for summer

the worst hostel i stayed. No bedsheets and pillows case provided. Very smelly in the room

Hotel mattresses and comforters so comfy and glad we found this accommodation 5 to 7 minutes walk to Wien Hbf and there is plenty shop nearby. Lobby was great, have a lugagge storage, work station, table outside lobby to spend time with family and friend and the main reason got evelator but you have to pick your luggage by your own to lobby because outside elevator was malfunction.

Its basically a hostel not hotel. Not clean as hotel, eg the floor, beds feel like just basic clean. Location is very good very near to OBB station. Service wise not much service received, even check in is self check in, room cleaning only upon request. For amenities, no drinking water, no kettle, fridge etc..

Overall the experience was okay. It wasn’t perfect but I wouldn’t say it’s bad! The location was among the topmost. Trains/buses opens 24th.

When I arrived, there was no one at the reception desk—Artur was alone, taking orders at the bar, and didn't notice me right away. While it was evening and there should be 2 receptionists, given the increasing demand at the bar in the evening, I had to wait for Arthur who made a cocktail at the bar. After filling out the form, I was forced to wait again for Arthur, who was dealing with a client in the luggage room who claimed his bag was missing. After Arthur gave my keys, I eventually went to the room with no available space on the lower level, and I was forced to return to reception to change rooms, but again, there was no one at reception or in the bar!!!After I had to wait, Arthur returned, but after speaking with a guest from Gran Canaria, he left again. After another forced wait, Arthur returned and eventually gave me a room with a free bed on the bottom bunk, but I wasted a lot of time! There should be several staff members at reception in the evening, not just Arthur, who is also the manager!

Quite okay but the room no fan/ air-cond. No electric kettle also.

You can check in after 3pm but you can leave your luggage. The hotel room is not too small and near to the station.