Hotel berhampiran Wien Westbahnhof - Railway Station, Vienna

Checked in late to our “Superior Room” during our visit to Vienna. The room was clean and cozy just as you would expect at a Mercure hotel. But that’s where the good things ended. The next morning at about 9.30am we heard knocking on the door and it started opening. We panicked and I quickly held it preventing it from opening any further. After a couple of mins, we opened the door ourselves to check who on earth it was. Turned out it was the cleaning lady from the housekeeping staff. She even had the gall to ask us at what time were we leaving, that too at 9.30!! We informed the lady at the reception and she was apologetic but would not take any “concrete” action. That is not all, there was no dental kit in the room. We called up the reception and the lady let us know that they were out of dental kits! How do you claim to be a 4* hotel with such a lacklustre service and poor hospitality? Either way, I know that I am not going back to this hotel and would caution others too. 4/10 for me.

First time for me in a Hostel and these guys made sure my experience was memorable. They were very welcoming and always smiling. The rooms were very clean, beds very comfortable. The lounge area had a lot of chill spots, a pool table, a fussball table. At the bar I asked the bartender to make me a cocktail that was not on the menu and he was more than happy to do so. I really appreciated that! The metro station is right downstairs, and you have 5 stations to get to the city center, which is really helpful because in the center of the city are all the tourist attractions except Schonbrun. They have breakfast every morning and you can choose to pay 7 euros to eat. Or not. Not the best breakfast I've had but it does the job. Also, another con would be that there is no other piece of furniture in the room other then the beds. I found myself needing a chair or a small table lots of times. Overall an awesome stay! Would totally recommend! I will definitely come back!

Overall we had a very good experience. We stayed in the family apartment. The good: 1. Very good value for money 2. Great location with easy access to public transportation 3. Good breakfast 4. Very large and spacious room. 5. Good sound isolation, our room was on a low for facing a busy street and we could hardly hear a sound from the outside. A few things that could be improved: 1. We arrived late and the sofa bed was not made, we had to ask for sheets and make it ourselves. 2. The wait time for the elevators was often too long. 3. There was mold on the ceiling in the shower. 4. The quality of the pillows was low. 5. The door in the breakfast area was kept open and we could smell the cigarette smoke from outside during breakfast. 6. The room overall seems a little dated and in need of some maintenance.

Mixed bag here. The hotel is walking distance to the Stadthalle, our main reason for booking. Lots of transport links around. Many Ubers and bolts, and about 30/40 minutes to the airport via taxi. Room size was adequate, with a mini fridge, which was unplugged with food and drink inside. It didn't really cool well, when we managed to plug it in. The beds were comfy. The room had tea and coffee making facilities, but no milk. Room had electric blinds which were cool, and room was good and dark when the curtains were closed. Breakfast was ok, pretty standard, nothing special. But still good to start the day with. Rooms on the street side are very very noisy. The hotel is near a shopping mall, so deliveries 5am-10am every morning. Vehicles lloading, banging, noise, men shouting, doors slamming etc. But not really the hotel's fault. At night people smoke outside. So you can't really open windows overnight if you want a decent night's sleep. The room got very stuffy and no real aircon. The cleaning staff start very early, around 9am, so again prospect of good sleep is hit and miss, but they are very friendly and polite. Room generally clean, but there were hairs in the sink and shower. Also hairs on the supposedly clean towels. Staff mostly friendly and accommodating. However, the price of drinks seemed to change every round, (normally increasing). There was one member of staff who had the most appalling attitude. On our last night the shower flooded badly, into the hallway of our room. We couldn't shower or use the toilet. We phoned reception. The staff member claimed he didnt understand what bathroom is flooded means. After 5 attempts at explaining. He said he would send a colleague up. Surprise! Surprise! No one came. We needed sleep due to early flight the next day. We went down to reception, we were ignored, treated with contempt, eye rolls, and he told us he couldn't help, he said he was on his own. So sending someone was a LIE!? He was at the bar pouring drinks slowly, while looking at us blankly and rolling his eyes. He demanded we take a seat, no apologies, no offer of a solution. Basically appalling customer service and no communication. He was quick to check in guests that came to reception, inbetween pouring drinks deliberately slowly to avoid us. The only thing he said was he was on his own and there were no spare rooms. Eventually, he came to our room and saw the problem. With a bad attitude he did try to unblock the drain to no avail. We were lucky enough to have him mop up the floor and give us more towels, upon us asking, no offer. The staff in the morning when we checked out were apologetic when we told them, which we appreciated, and did make us nice coffee's to go. Unfortunately it doesn't take the bad taste away, and we had a poor night's sleep as a result of the stress. No one deserves contempt, utter rudeness and unhelpfulness as a paying guest, especially when we should have been resting, ready for flying

Amazing and value-for-money! Will definitely recommend. Friendly staff, rooms is very clean and even had a nice view on 12th floor. They also helped to keep the luggage before check-in and after check-out. Breakfast also have good options, though sometimes might be a bit crowded. Location is just in front of 2 Trams, which one of them going to Train Central Station (Wien Hbf) directly. Also metro is within 5min walk. Besides that there are multiple Lidle or Billa supermarkets within 5min walk, and the Mariahilfer shopping street is just next to hotel. Would like to be back again!

Quarto extremamente limpo com lençóis confortáveis. Lamentei não ter frigobar e por não ter ar condicionado autônomo. Não sabíamos e ficou quente na primeira noite. Recepção super acolhedora, explica como se locomover na cidade, metrô da linha verde e vermelha a 100m. Café da manhã custa 8€ por pessoa e pode ser pago na hora, horário de check out sensacional, ao meio dia, dando ao hóspede a possibilidade de descansar um pouco mais, sem precisar fazer hora em shoppings para pegar o vôo. Gostei muito disso. Internet funciona muito bem.

The Westbahn hotel was in a 1950's building mostly renovated up to modern standards and in perfect condition, but keeping some of the original elements like an old lift (which was super slow). I enjoyed my room. The only negative thing about it was that some traffic noise from the street came through. There was no AC, but in March it wasn't an issue. The hotel is located very close to the Westbahnhof railway station. There was a shopping mall in the station. In addition there was a supermarket directly across the street. Breakfast was really good. It had e.g. fresh croissants, bratwurst and a pancake machine which prepared fresh pancakes by the press of a button.

We stayed at Flemings for 3 days as part of a European vacation with friends (8) in October. The hotel was located convenient to the subway and trams and also had a nice breakfast. Beyond that, the hotel was very disappointing. There were no telephones in any rooms, and when we checked in the wifi did not work in our room. I wasn't able to get a cell signal either. When I complained at the front desk that we could not get on wifi, I was told - ”that's impossible”! I repeated that neither my husbands nor my phone would connect. He again said ”that's impossible”! This attitude made me very angry. He followed us to the room and tried for a long time to get us connected. Our friends were waiting for us so he said to check back with him later. When we returned to the room later, a repair person came and checked out the router. He said that our section of the hotel indeed had no signal! He reset the router and then we could get on wifi. The beds were not comfortable and we had 2 very flat pillows. I had to request additional pillows, but did get them. I also requested tea, but didn't receive any. The A/C was not cold enough and we had to open the windows. The most annoying thing about this hotel was the clear glass shower box in the middle of the room. Forget any privacy - these rooms are clearly for exhibitionists. My group of friends had sons staying with fathers, sisters staying together and couples. A clear glass shower in the middle of the room would not be chosen by any of us. It was obviously not clear that all rooms had this ridiculous feature. If the hotel wants to have some rooms with this arrangement, fine - but they should realize this will not be acceptable to many people.

Wir haben dieses Hotel aufgrund der sehr günstigen Lagen zur Wiener Stadthalle gewählt und da wir hier auf einem Konzert waren. Wir sind mit der U-Bahn vom P+R Hütteldorf angereist und können das nur empfehlen. Es gibt aber auch eine kostenpflichtige Parkgarage in diesem Hotel. Das Zimmer ist einfach eingerichtet, aber sauber und man hat alles was man braucht. Für einen längeren Aufenthalt würde ich das Hotel jedoch nicht buchen, da mir ein Safe im Zimmer gefehlt hat. Das Frühstück war in Ordnung und dem Preis angemessen. Im Frühstücksraum war es allerdings viel zu warm (schon fast heiss), dafür im restlichen Bereich bei der Lobby zu kühl. Wir können das Hotel empfehlen und werden es für die nächste Veranstaltung in der Stadthalle wieder buchen.

Grundsätzlich ist das Hotel Kaffeemühle sehr in Ordnung. Ich würde es auch wieder buchen. Die Lage ist gut, vor allem, wenn man am Westbahnhof ankommt. Mit den Straßenbahnen 5 oder 49 kommt man rasch überall hin. Das Frühstück ist gut und reichlich. Wenn ich etwas kritisch anmerken kann, dann ein wenig die Sauberkeit. Im Bad hatte sich im Eck hinter der Tür etwas fuselige Altlast angesammelt. Und am letzten Tag bekam ich ein neues Duschtuch mit einem großen alten Blutfleck drauf.