Hotel berhampiran Vinh Phuc Pagoda, Viet Yen District

The room is big and clean I'm satisfied with the pool, too However, there are many noisy and rude Chinese who come to the hotel a lot of Chinese The Chinese should not be allowed to go abroad

The cons are many: -We arrived at 10pm and were given rooms right away. Great! Once we settled in, the hotel called to let us know we would be charged 50% of the room rate for checking in early. Not great! Never seen a hotel to do that before. After I pointed out they never mentioned anything to me about this surcharge beforehand, they relented, but bad first impression nonetheless. -During one of the hottest days of the summer, the electricity went out 4-5 times, each time lasted from 15-20 minutes. One time was during a massage session. It was sweltering. - Crazy miscommunication issues with the staff. I had great expectations: we had a personal butler named Ms. Mai Luong, and Ms. Ngan Nguyen from the activity team reached out to curate an itinerary for us. I booked a spa session at 8am for my dad, and a bell therapy session at 8am for me and my mom. They even printed the itinerary out for me, there were messages and all. We rushed breakfast to get to our activities on time. The spa people then made my dad wait for 30 minutes because they said I booked the 8h30 session. (I had the message with Ms. Mai Luong that said otherwise.) The bell therapist said the class was at 7am and it was over. It was actually quite hilarious. Even the hotel people couldn't agree among themselves - Ms. Ngan Nguyen insisted there was another bell session at 8am for us, but the bell therapist said nope. -The fans in our room (303 and 304) did not work. Had to call the technicians to come fix them. Room 303's fan was finally fixed. Room 304's fan was still not working by the time we left. - For a hotel advertised as a retreat away from the crowds with a focus on peaceful environment, the hotel had a curious way of doing it. They held events for big groups at the main restaurant. Ok no problem. But what with the big stereo system that blasted their godawful karaoke singing? What about other guests that came for the peace and quiet? Some inconsiderate guests also made a lot of noises around the bell therapy area and the spa, disturbing people who desperately wanted to unwind. There should be better sound-proofing or some signage asking guests to lower their voices. - The swimming pool is advertised on the website as being ”year-round”, which means heated. Not only is it ice cold, the water is murky and dirty. We did not come back. The good things: -Good location on top of a hill that has great view of the city. Breezy and airy and calm (when there is no karaoke singing.) -Fresh flowers and fresh fruits in the rooms. -The staff was nice, despite the issues. They gave us some juices to make up for the bad experience but still I had to be honest with my review, so other guests could adjust their expectations.

房間面積佈局和設施與國內快捷酒店基本一樣，由於樓下有ktv，晚上非常非常非常吵，如果想安靜睡個覺就不行了

Very good serivces, and the staff is very helpful and friendly

房間有點黴味！早餐比較簡單。其它都還好。

A great budget hotel. Free breakfast. Room is clean and quiet during the night.

房間非常好，很大很寬敞，晚上睡覺很舒服，沒有什麼噪音。老闆是中國人熱情周到 十分值得推薦。地理位置也很好，異國他鄉住在這很不錯

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The hotel was really near to all the places I planned to go in Bac Giang. I was totally amazed with how big and modern the hotel was when I first saw it. The neccessities inside was extremely beautiful as well, you have to go to the roof top pool if you come here, so cute.