Hotel berhampiran Plaza de los niños, Villa Rosa

One of the poorest experiences in a so-called Luxury Property I’ve ever had. And I have had plenty, I hold status with various Hotel Chains, Titanium Elite with Marriott amongst others. We were returning to Uruguay From Buenos Aires and were needing a 1 night stay in the Campana Area to have a good Night Rest and maybe some Spa Time. Since none of our preferred Hotel Chains had a local presence I decided to explore one of my minor Loyalty Programs, Accor. That’s how we came to know this Sofitel Property. Once arrived at the locations my wife and I were a bit confused. The Setting was not very Hotel like. At the gate we found out that we were entering a gated community. This was not mentioned on the Accor website. If I had known that I would not have stayed there. I’ve nothing against it but I’m familiar with the urban and natural design of these areas and It’s not my cup of tea if on Holiday. Anyway, once at the gate we had to wait for several minutes to get access even after providing ou ID’s to the security guards. They would not let us through until the property confirmed that we were on the reservation list. Once the Hotel finally confirmed we were asked to open our trunk for inspection before accessing the community. This was a very hostile situation. I’ve had better experiences with TSA. At check-in I expressed my discontent with the front desk employee who did not address the issue nor offered any kind of apology. I’m just starting to assume things are done this way at this hotel, a little less Hospitality and little more rudeness. After the check-in process was fulfilled credit card swiped forms filled out we were “reminded” that check-out was at Noon sharp and that we would not be welcome to stay at the premises afterwards. ***, really? No lunch?, No visit to the garden? No possibility to leave luggage until the afternoon for a quick visit to the city nearby? No, you are requested to LEAVE at noon. Well, that was it for us. We no longer felt welcome there. We decided to get some work done and have dinner before going to bed and leave the next morning right after Breakfast. The room was good. Although, I had requested and paid for a King Size bed, we were given two twin beds instead. It’s spacious with a modern design. The TV is rather small considering the size of the room. The Bath Room is comfortable, it has a separate walk in shower and bath tub. There’s also a nice and spacious balcony without comfortable furniture. That is not a big issue as you don’t want to stay there too long. There’s a highway nearby and after a few minutes the sound off traffic gets on your nerves. We ordered Simple room service dishes. Steak with mashed potatoes and a Burger with fries. Steak was acceptable served a bit cold though. Burger was not very good. Bun was to dry and patty overcooked. No sauce hence Superdry experience. What caught my eye was that the room service Menu did not include any clear options for Vegetarians/Vegans and/or persons with Aller

Fuimos con mi pareja y nos dieron una habitación con dos camas habiendo avisado en la reserva que quería una habitación doble para dos adultos pareja. Al llegar solicite el cambio y no contaban con habitaciones disponibles de esa característica. En segundo lugar no pudimos abonar con tarjeta de crédito, una vergüenza! En tercer lugar la limpieza del spa es espantosa, sumado al reducido espacio para tanta gente. Deberían organizar turnos o no permitir que tantagente concurra al lugar al mismo tiempo. Por otro lado, si es un spa y lugar de relax no puede haber superpoblación de niños saltando jugando y gritando!! Además de lo ruidoso que es el lugar por el sonido de los motores del jacuzzi que hacen una acústica espantosa. Sinceramente esta lejos de ser un lugar para relaj****. Hay pocas reposeras para la cantidad de gente dentro del spa y poco orden ya que las personas ocupan las mismas con las toallas que cuando uno ingresa no sabe si están ahí tiradas ocupando un lugar o si las personas se fueron y las dejaron tiradas. Además con las tarifas que manejan no puede ser que no brinden batas y que estas tengan un costo adicional tan alto!! Por último, los precios del restaurante del hotel me parecieron carísimos!! Ah!! El wifi no funciona nunca y las claves no están disponibles en la habitación con lo cual hay que llamar para conocerlas para que no funcionen. Finalemente en la habitación una cafetera que no funciona, más productos que se encuentran para consumir sin lista de precio, lo cual presta a confusión si son de cortesía o se pagan, cuestión que uno se entera al retir**** cuando te cobran una fortuna por una botella de agua y unas papas fritas! La verdad, no volvemos ni lo recomendamos!