Hotel Termales del Ruiz

Beautiful stay. The property was beautiful and the amenities were great. My only gripes with our stay was at night it was super hot and was not able to regulate the temperature. Wish were were able to open a window but they were sealed. Other than that our stay was perfect and the staff is super nice.

This is a beautiful property which is perfect for couples and families. We stayed for two nights and it is more than enough. Our daily routine here was going to thermal water during morning and evening, during mid day we went to Murillo (2 hours away from the hotel) and the Black Lagoon. There is a good and humble spot in the way called Bodega El Sifón where you can buy local food as empanadas, drink coffee and eat white cheese. The hotel also offer complimentary trekking tour to local walking trails that take you to waterfalls (2) and to a spot where many hummingbirds approach. You can even buy a feeder with nectar to have an unique experience giving them nectar. I will definitely book here again. The only thing is that my parents stayed at room 109 and it is EXTREMELY SMALL, you basically can’t walking inside the room and for the price you pay, it is not worth it. The food at the restaurant is delicious and very good prices. Alexis and Rai, both waiters, are super kind. Mateo at the front desk is very helpful. Tip: if you are driving here, as we did, be aware where you see the sign Termales del Ruiz 7 km (arrow to the right), it means you need to take the dirt road, this can take you up to 20’. You may lose cellphone signal in the road.

Unfortunately due to force majeure I had to cancel the reservation 5 days before the booking. A few days later I received the notification from Booking saying that there were no cancellation charges. However the hotel, knowing the situation, charged 100% of the stay in an abusive manner. It is a shame that these types of establishments take advantage of force majeure situations simply because you make the mistake of putting your card details. Please be careful with these people. -------- Lamentablemente por motivos de fuerza mayor tuve que cancelar la reserva 5 días antes de la misma. Algunos días después me llegó la notificación de Booking diciendo que no había cargos de cancelación. Sin embargo el hotel, sabiendo la situación, cobró el 100% de la estancia de manera abusiva. Es una verguenza que este tipo de establecimientos se aprovechen de situaciones de fuerza mayor simplemente porque uno comete el error de poner los datos de su tarjeta. Por favor tengan cuidado con esta gente.

Hummingbird is awesome. Many species. Surroundings are sublime

A beautiful hotel between mountains. The road to the hotel is kind a headake, but after you arrive everything is forget. Pure nature with lots of birds and waterfalls. Nice setting between mountains. Termal pools were perfect to relax after a hiking day. Restaurant was very good with lot of alternatives. In general a great alternative to stay.

Everything was amazing, I definitely will repeat this plan again

If you are coming to Colombia to experience it’s beauty… start here. I estimate it is at 12,000 asl, or higher. Lush terrain, waterfalls, creeks, birds beyond count in both quantity and variety. Restaurant 4 stars. The days and nights compete for which is the most spectacular.

The hotel is Simply perfect. It sits in the middle of a mountain valley with an amazing cold weather. Surrounded by nature, with several private trails around the property full of waterfalls and very friendly hummingbirds. There are several thermal water pools with wonderful location and very helpful staff ready to serve you the next drink or food. The quality of the restaurant is amazing and everything is more than great.

An amazing place.