I don't like to leave negative reviews. I believe that people deserve second chances, and I don't want to be responsible for ruining someone's business. Unfortunately, I don't think that my bad review will have much of an effect on this business, and I don't believe that the management of the hotel care if I leave a bad review. I found a cockroach in my room in the middle of the night. I let the staff know, and they did not seem to care at all. They told me because I booked the room through Expedia, I would have to ask Expedia for a refund. This was a lie. Expedia told me that it was up to the hotel to offer a refund. They attempted numerous times to reach out to the hotel, but they refused to answer. I stayed at this hotel to be near my daughter, who has a small apartment and is studying in Paris. I booked it online through Expedia, not understanding much about the area or the hotel. She tells me that if I had taken a photograph of the cockroach, that they would have done something. After my experience with them, I doubt a photo would make any difference. Obviously, I was trying to save money, and I liked that it had a kitchen so I could prepare my own food, to save money and not make an ordeal out of my terrible French. The room was a bit worn down. The sink in the bathroom had several cigarette burns on it, and the laminated wood for the sink cabinet had come apart from moisture. There was mildew and mold in the shower. The cooktop range nobs were broken and it took some time to fiddle with the to stay on. The kitchen didn't have a lot of things, like no spoons, and it was pretty clear that nobody had ever used the coffee maker, as it didn't have any filters. I'm pretty flexible and can deal with all this, but the cockroach was too much. I didn't want to risk bringing them home with me. The front desk staff did not give one @#$# at all about the cockroach or anything else. He offered me another room in the hotel, which I explained, made no sense, because it would be quite likely that many of the rooms would have cockroaches. Unfortunately, my daughter tells me this is probably not a part of Paris that many tourists visit, and I didn't get the sense that many people here speak English or read Tripadvisor reviews, so my review may not be of much use to anyone. The staff at the hotel knew this, which is why they ignored me and the staff at Expedia. I have been looking up their reviews on several sites, and they seem to be very different. I think that Tripadvisor and Facebook look like the only legitimate review sites (nobody in France uses Yelp). This whole process has helped me to realize I can't trust sites like hotels.com , bookings,com, or Expedia. Take a look at the difference in reviews of this place on these sites yourself. I should have spent more time looking into this place. I moved to the B&B Hotel that's two blocks from the Porte de Choisy metro station. It's a much nicer hotel with air conditioning, which I needed because of the heat
3 Ulasan