Terokai Ulasan Tetamu Hotel di Vinings

Hotel Indigo Atlanta - Vinings Galleria
4.2/599 Ulasan
We made reservations in advance to stay at the Hotel Indigo Vinings for a few day trip to Atlanta. Due to getting a late start on our arrival date, I called the hotel at 6:30pm to let them know we wouldn’t arrive until midnight or a little later and were assured this would not be a problem. When we arrived just before 1am, the lobby was locked up and I called the front desk number. A staff person came out of the office behind the front desk and appeared to have just woken up and very terse in his interactions with us. After he spent 15-20 minutes trying to get into his computer he said he could not check us in and he could not accommodate our reservation with any room. He very nonchalantly said “there is no good news here” and suggested we go find another hotel (mind you it was now 1:30am in a city we have never been to before) and come back in the morning. There was no offer to assist us find another hotel and no offer to pay for another hotel. I used the IHG app to find another pet friendly hotel nearby. I called to verify they had a room and received amazing customer service from that moment on. I will not recommend the Hotel Indigo Vining to anyone at this time.
Courtyard Atlanta Vinings/Galleria
4.3/590 Ulasan
We booked this hotel last minute using our Marriott points. I had an eye procedure five minutes away, and was finished by 11am. I also had a post-op early the next morning so that's the reason for booking overnight. We only live 2 hours away, but the early morning drive to Atlanta can be nerve racking when your not use to bumper to bumper everyday. I called Rashad (who was so kind, and professional) at the front desk to see if there were any rooms for early check in since i really did not feel like hanging around till 3pm and i just wanted to sleep. He said ” yes ma'am we have a room available.” Check in was less than five minutes, and I was asleep in my room by noon. The room was clean, as I did my normal bed, linen and towel check. The bed was one of the most comfortable I have ever slept in at a hotel, and the room layout was wonderful as well as the refrigerator and microwave in the cabinet. This room also had so many mirrors in the bathroom, closet, and even beside the bed, plug ins, and USB ports its crazy, but we appreciate it. We had to check out early, but this hotel being close to everything, but off the beaten path will be our new overnight stop from here on out.

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