B Bou Hotel la Viñuela & Spa

I have been going to La Viñuela Hotel now for over 20years. We have stayed on various occasions and often just for meals with family and friends. I absolutely loved the hotels location the food and would rave to anyone who would listen about how fantastic this hotel was. If we had friends to visit it was a must that we had to take them to La Viñuela Hotel and they also loved the food and location. So when we decide to go for a weeks vacation in October 24 I was over the moon and was so looking forward to our stay. Well how disappointed was I - there was a few reasons first was our room this room had not changed in over 20years right down to the flooring and curtains which were extremely tired. There was no fridge in the room only an empty mini bar. Which barely worked also it had not been changed in over 20years. There was only a coffee machine in the room which was absolutely hopeless for hot water for tea. The cup sizes in the room and the restaurant were so small you had to go for a refill at least 4 times to get equivalent of a mug of coffee with breakfast. That brings me to the food…. Let’s start with breakfast the choice for a 4 star hotel was absolutely shocking the quality of the cooked to order food was poor… over cooked and undercooked bacon, cold bacon, cold eggs. The buffet was poor and the quantity of what was available for the amount of guests was far from what was required and there was always a wait for items being replaced. The self service coffee machines were an absolute joke and we had to constantly wait for them to be repaired. That brings me to the evening menu in the restaurant this menu has been dramatically reduced from what it was the choices are not great and I even thought if I had to have my vegetarian friends with me they would not have had a choice or variation of food. I ate in the restaurant 2 nights out of 7 neither meal I had was very good. My husband ate the same both nights due to what was available and his opinion was it was just okay. This hotel was absolutely amazing and I’m sure it can be again. The location is absolutely stunning however it is very rural and I would never go without a car to get around as there are many places to explore. Staff could be a bit more understanding as I tried to address the room and fridge situation to no avail I would have been better speaking to the wall. Staff in the restaurant could have been a bit more friendly. A very disappointed customer!!!

Had the missfortune to go to this pretentious and gaudy Hotel for an 80th party. Poor signage, couldnt find the entrance!! Sat down to a very expensive menu of poor food served by indifferent staff! Will not recommend or return. Needs updating and better priced well cooked food. Staff need onsite training.

If you call your hotel b bou hotel la Vinuela & Spa . The hotel should have a functioning spa. If it is not available they should have advised us in advance. The interior of the hotel is extremely outdated. We could literally hear every single word our neighbors said. There are so many beautiful places to stay in this area. I would absolutely skip this hotel.