Hotel Embassy Suites by Hilton di Virginia Beach

Check in was much faster than expected. Our room was ready at 1230 despite being sold out. This is the earliest we have ever gotten into our room in any Hilton in this city. The room was very clean and exactly as advertised. I really liked the inside and outdoor pool areas. Towels were provided at the pool which was great for us. Our room had a really great view even with not being on the oceanfront side. The evening reception was great each evening. I was also able to try room service. The room service menu was great for kids and adults. I ordered oyster Rockefeller, salad, and kids tenders and everything was fresh. The staff as a whole seemed happy to help with questions. Breakfast buffet was great but I recommend you arrive when it opens because there is a line every morning if you arrive in the first 20 minutes of opening. The breakfast buffet was great especially because of the omelette station that was included. The only issue I had was when I called on the first day to ask for fresh towels. I was told I was not allowed to request 5 towels because only three people were on my reservation. I argued with the representative who sternly refused to budge from having three additional towels brought to the room. He continuously told me I would have to call each day for more towels every day and I would always have a limit. I have traveled a lot and this was a first for me. Fortunately I spoke with heather the next morning who immediately gave me as many towels as I wanted and apologized. I really thought that this hotel exceeded what I thought I would get for their price. The only issue was parking. It seemed the garage gets full a lot so we ended up using valet. I recommend to plan for back up parking down the street. Over all I love this hotel.