Hotel berhampiran Flame of Hope Memorial, Virginia Beach

Saya tiba satu setengah jam sebelum mendaftar masuk dan bilik saya belum siap. Saya diberitahu bahawa saya mesti kembali. Saya tidak diberi akses ke garaj parkir, jadi saya perlu membayar untuk meletakkan kereta saya untuk menunggu setengah jam. Ketika bilik saya sudah siap, saya terpaksa menunggu di barisan kereta selama 45 minit hanya untuk mendaftar masuk kerana mereka sangat disandarkan. Semasa mendaftar masuk saya diberikan 2 kunci bilik dan tidak ada yang lain. Saya menganggap akan ada paket selamat datang di dalam bilik tetapi tidak ada apa-apa. Ketika separuh lagi rombongan saya tiba, mereka juga harus menunggu di garisan kereta selama 45 minit. Kolam itu kotor dan topeng muka melayang di dalamnya. Malam pertama AC tidak berfungsi dan suhu 80 darjah di dalam bilik. Saya menghampiri kaunter penerimaan tetamu pada pukul 9 pagi suatu pagi dan meminta pengemasan membawa tuala baru dan kertas tandas ke bilik kerana kami berada di luar, saya juga bertanya adakah mereka boleh membawa tuala dan sampah lama yang ditumpuk dengan kemas di 1 lokasi untuk dibuang. Saya diberitahu bahawa anda harus meminta perkhidmatan ini 24 jam lebih awal tetapi mereka akan membawa tuala dan kertas tandas baru. Saya kembali pada pukul 6 petang untuk mendapati tidak ada tuala atau kertas tandas di dalam bilik. Semasa saya menelefon meja depan, saya sekali lagi diberitahu bahawa saya harus meminta barang-barang ini 24 jam lebih awal tetapi mereka akan menghantar seseorang. Saya mempunyai 4 orang yang tinggal di dalam bilik dan mereka membawa 2 tuala sehingga terpaksa membuat perjalanan lagi untuk mendapatkan saya 2 orang lagi. Semasa saya memeriksa, hanya ada 1 vallet yang berfungsi, jadi saya terpaksa menunggu lebih dari satu jam untuk pergi. Terdapat 2 barisan kereta yang tersusun dan kanak-kanak malang itu bekerja tetapi tidak dapat melakukan begitu banyak. Saya sangat tidak berpuas hati dengan perkhidmatan pelanggan.

This is normally an easy go to for my kids birthdays but this trip was poor! I booked for a king suite and only got a room with a queen bed, they stated that they did not have king suites! Or any rooms in the entire hotel with king beds!!! I was obviously very upset because of what I paid for and it was not worth it! Also checking in was a very long and drawn out! I stood in a line for over 45 minutes! I am not typically a person to complain or even write a review to complain, if I don’t have anything good to say I just don’t review at all, but I was very thrown back by this stay! I will be calling customer service tomorrow with my complaint!

The hotel is fine and the room is exactly what was described, the staff are very polite and helpful. It has pools and jacuzzi. However, in the advert they offer a free breakfast which also indicated in the booking confirmation but upon arrival I was informed that breakfast is not included :( . Apparently, the issue is with the app and not wiht the hotel.

My friends and I stayed there this weekend. It was fabulous!! The food was a little too healthy for my style but still tasty. The service was great at check in and they let us do a late check out. I would recommend this resort.

Great good nice

This was such a nice hotel, I would definitely stay here again. We had a smooth check-in, and the person working the front desk was friendly and helpful. My room was clean and comfortable and was perfect for business travel. I was only there for one night, so I didn't use the kitchen, but it was fully stocked and would be perfect if you were staying for a longer trip and didn't want to eat out every day. It had a fridge/freezer, sink, microwave, stovetop, and dishwasher, plus plenty of counter space - including a few counter stools. The room also had a big couch, large desk area, a really nice walk-in shower, a closet, and a nice built-in with a countertop that was perfect getting ready. The hotel looked new, so I was surprised when the front desk clerk said it was 4 years old. The finishes were nice, it was well-maintained, and it was clean. The hotel is about half a mile from an area with a lot of shops and restaurants. From friendly staff to the clean and comfortable rooms, I definitely recommend staying at this hotel.

worst hotel service I ever seen！the reception service treat people like you owe them money. Although the facilitate in the hotel is good, but I won’t come here anymore.