I did not think this hotel could surpass the extraordinary reviews, but it did. We stayed for 4 days at the end of an almost three week Swiss vacation and are very glad we did. We had an LHW reservation and stayed in a junior suite, 307. The room was spectacular--large, terrific views, two balconies, huge bed, refrigerator (which was filled daily), incredible room technology (which took us a while to figure out) and an amazing bathroom. The housekeeping was excellent and the room was immaculate when we checked in and after every daily service. The staff is first rate. This was our first visit and I had a number of pre-arrival questions, all of which were answered quickly and were a great deal of help. We had some arrival logistics concerns--by boat or by train, and the hotel helped sort that out easily. The hotel has several cars, and they are happy to run us to places, like Festung Vitznau, which was amazing. You have to love the Swiss check in process; so much more civilized than in the US. Ours was relaxed and very thorough--Anna did an excellent job and the tour on the way to our room could not have been better. The food was terrific. The first night there was a function in the lobby and much of the hotel, so we had dinner in the bar area, seated next to warm fire. I had one of the best steaks of my life and my wife said her vegetarian meal was outstanding, Breakfast is also well done, and the choices are endless. I was surprised at the small size of the pancakes and french toast, but I did not leave hungry. The ”self serve” prosciutto machine is unique and a nice touch, The breads and fruits are all fresh and the numerous choices will satisfy anyone. The service is discrete and attentive--we enjoyed our extended conversations with Jade each morning. Room service was also very tasty. Our meals arrived promptly and were hot. The pool is breathtaking. Overlooking the lake, heated and hardly used. The exercise facility is small, but over looks the pool and was never crowded. It would be nice to have an American station--ESPN maybe--on the machines, but this i a minor issue. The hotel itself is spectacular--the public spaces are lots of glass and views of the lake---breathtaking in many locations. The tennis court was a minor reason for our visit, and it could use a little work. It is an omnicourt--a carpet with sand in the bristles, which, if properly maintained (and not much is required) is an excellent playing surface. This court could use some updated maintenance and work on the net, as well as collection of many cigarette butts on the surface--again a relatively minor issue. We had very high expectations for this hotel, and they were exceeded. The hotel is not cheap, but even given the price, it is money well spent. It is a real value. We are in the process of booking a return trip next May.......for a longer stay.... We have stayed in lots of 5 star hotels around the world and The Park H
Cemerlang
45 Ulasan