To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities3.9
Service3.6
Cleanliness3.8
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All reviews(114)
Positive reviews(14)
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Negative reviews(4)
Guobaobaoxiongmaomao
Ocean Deluxe King Room
Stayed in Jun 2023
Other
90 review
3.2/5
Posted on Jun 30, 2023
The hotel is quite far from the city, and it takes an hour. If you call a taxi by yourself, it costs about 100-120 Fijian dollars. If you ask the hotel to call for you, the price will be doubled. The hotel got my room type wrong this time, and they didn't make any apologies. In the end, Ctrip came forward to mediate. For such a big brand as Shangri-La, it seems that customer satisfaction is a little bit worse.
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Jacob335588
Ocean Deluxe Twin Room
Stayed in Dec 2023
Travel with friends
1 review
1.7/5
Posted on Dec 29, 2023
The room is very old, after all, it was a hotel renovated in 2006. The location is also quite remote, at least 50 minutes' drive from the city center. Fortunately we rented a car, otherwise it would be difficult to move. The air conditioner failed on the second night of my stay, and no staff came to repair it all night long. It was a tough Fijian summer night with over 30 degrees Celsius. Emergency check-out the next day, thank you Ctrip for your cooperation and communication with the hotel. Please choose this Shangri-La with caution.
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Guest User
Ocean Terrace King Room
Stayed in Dec 2023
Couples
1 review
2.0/5
Posted on Dec 27, 2023
I booked a king-size bed room with an ocean terrace. The sanitary conditions of the five-star hotel are worrying. I don’t know if there are bugs on the bed or elsewhere in the room. As a result, my arms were bitten while I was sleeping. They were red, itchy and tended to spread. I contracted insect bite dermatitis. , it is highly not recommended to stay. The restaurant buffet is very cost-effective. There are many children in the hotel. People who don’t have children and like to be quiet must not choose this hotel.
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Anonymous User
Deluxe Ocean King Room
Stayed in Jan 2024
Solo travelers
22 review
4.5/5
Great
Posted on Jan 14, 2024
Except for the weird rule that you have to check in at 15:00, everything else is pretty good.
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Guest User
Yanuca Lagoon Deluxe Room
Stayed in Sep 2023
Travel with friends
12 review
3.5/5
Posted on Oct 23, 2023
The hotel is located far from the airport. There are many tourists during holidays. The check-in time is quite long. The service attitude and sea beach are not as good as other hotels on the main island. There are not many choices for breakfast.
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Guest User
Ocean Deluxe Twin Room
Stayed in Jan 2023
Solo travelers
2 review
3.7/5
Posted on Jan 23, 2023
If you are visiting Fiji, it is not recommended to book this hotel. The location is too remote. Most of the tours depart from Nadi Dana Road Port. You will have a hard time! There is an additional 90~120 Fijian dollars for round-trip transfers. I ordered a pick-up service with the hotel, and I was charged 211 Fijian dollars. I was depressed, but I just want to stay in the hotel, and the scenery is still good!
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Austin city
Yanuca Lagoon Deluxe Room
Stayed in Apr 2023
Business travelers
9 review
5.0/5
Outstanding
Posted on Jun 4, 2023
Pretty good but a little far
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justin-coco
Ocean Deluxe Twin Room
Stayed in Oct 2022
Family
6 review
5.0/5
Outstanding
Posted on Jan 1, 2023
Shangri-La will always be my first choice 😁 The hotel location and meals are of high quality, and it is so pleasant to match the blue sky and white clouds of Fiji.
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6/9
Dylan Zhou
Ocean Deluxe King Room
Stayed in Jan 2023
Travel with friends
22 review
1.0/5
Posted on Jan 29, 2023
This is definitely a very rubbish hotel, Chinese compatriots don't come to live here! First of all, the facilities of the hotel are very old. A crab crawled out from under the bed of my friend's room. This is Shangri-La! incredible! It's ridiculous! Even more infuriating; when I checked out in the morning, the front desk asked me when I was leaving, and I said I was leaving right away, the car was waiting for me. When I looked at the bill later, I found out that there was a package fee, and I was very confused about what it was. After reading it, the front desk said without hesitation that he made a mistake. I don't want to be sensitive to anyone, but this is ********. This Shangri-La is disgusting.
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Niki Hughes
Ocean Deluxe Twin Room
Stayed in Jul 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 25, 2022
It's not like the online Tucao, in fact, the environment is OK. The ordinary room is much better than the Marriott ordinary room, and the area is also much larger. The point is that the sound insulation is better than the Marriott! ! It's really the largest hotel here. It also has its own golf course, diving, and its own church. Except far, no problem.
Italian dinner + breakfast is delicious.
The hotel deposit is 150 FJD per night. Take a taxi to the airport for 211 Fijian dollars. Only cash is accepted. Before 21:00, the front desk of the hotel can help you make an appointment to drop off the airport.