Hotel berhampiran Recreatieplasje Lido, Waalwijk

I booked this hotel again as we’ve liked it on previous trips for the Efteling. On this occasion we found the room to be very good with comfy beds, nice bedding, clean and stylish. What I would wish for at this price is some tea and coffee making facilities. It is ridiculous to have to go to the reception and buy coffee when you’ve paid quite a lot for the hotel. In the evening we ate in the hotel as a large group made up of 3 families. The food was excellent however when we came to pay we were very surprised that we could not split the bill. The bill was €200 so obviously no one wants to pay for all of that! We wanted to make one payment per family ie 3 payments to clear the bill. The staff member said we had to make only one payment in total because we had all sat together. She was a bit rude and we all found this very odd.

This is a nice clean property located in the heart of Tilburg. Getting around the city on foot from the hotel is simple. The staff at the hotel is warm and friendly, and are always ready to help. The rooms are clean and quiet - at least mine was as it was on the opposite side of the hotel from the street. The parking ramp isn't much to look at, but at least it's quiet. The breakfast was nice, with several hot and cold options. All in all, it was a nice hotel and offered good value.

Molto comodo per la stazione, livello di pulizia altissimo, camere molto belle, doccia grande, colazione un po’ cara ma molto abbondante e varia

Entree was oké.....Bed was prima zo lekker groot. De kamer was schoon. Het ontbijt kon iets beter miste gewoon iets lekkers . Verders alles prima verlopen . Personeel was wel prima ....moet wennen aan Engelstalig personeel

Interieur en comfort een 10. Praktisch een voldoende, persoonlijk zou ik de optie geven om het 2e slaapverblijf (Royal Suite) iets meer af te scheiden van elkaar. Stel je gaat met 2 stellen, dan kijk je elkaar wel heel erg in het bed. Met kinderen ook iets praktischer om af te kunnen scheiden. Locatie: top, centrale ligging, maar helaas in de weekenden wel veel lawaai van buiten, logisch, maar we hadden het iets minder verwacht. Ontbijt: 8, gewoon prima, met zelfs keuze uit enkele verse gerechtjes. wel nog iets van handfruit verwacht. Prijs: toch wel iets aan de hoge kant, zou een prijsstelling van een 10 procent minder meer op zn plaats vinden. Samenvattend: Mooie stijl, centrale locatie, maar enkele aandachtspuntjes, sommige weg te nemen.

We have previously stayed at the Ibis Tilburg and our stays have been good. This particular incident is very disappointing. My husband & I are traveling from Norway to Portugal and have planned our route & hotels. We chose the Ibis brand due to it being cost effective, clean, well staffed & pet friendly. We are traveling 9 days all Ibis hotels. Upon going over our Itineraries, I noticed that one of the dates were wrong. I’m sure it was something as simple as a fat finger but I immediately made contact with the hotel. Here is where the story gets interesting. I spoke with a young girl via email. She informed me that because I bought it online and it was paid that there was nothing that we can do. I did not buy a “flex” room?. In my defense, I did go back and look and it was quite confusing as to flex or non flex. I’ve never bought a flex. I’ve never had a problem in any hotel. I travel a lot. Now mind you all I’m asking for is to change the date to June 25 from June 26. I don’t want a refund & I’m willing to pay extra and we went back-and-forth several times each time I asked who is the property manager no response. Finally when I informed them that I am going to talk to corporate and write a review, I start getting emails from the front of the house property manager. He informed me that it’s not “fair” If he was to help us, but if I wanted to sell my room to someone and change the name that they would do that well that’s not what I’m looking for. The email exchange was absurd and repetitive. I have since found out that the Ibis is a franchise. So each Ibis has different rules and regulations. Well I have since booked with another Ibis hotel and I am very pleased. No, I’m not looking for anything for free but I think if you are in the hospitality business that you should provide hospitality. The tone of the emails and just the uncooperative attitude has soured me on this brand. I feel as they could have made this situation which was a mistake and there would be no financial consequence to the hotel that they could’ve actually helped us. This particular franchise in Tilburg is unwilling to break the rules, (he also told me it didn’t matter if there was illness or a fat finger, rules are rules) and everything to them was black & white. I live in the gray & sometime you have to help your guests, again there would be no financial loss to them. They did offer that I could buy another room, and of course they would keep my money from the wrong date, I chose to find a new hotel, and I highly would never recommend this facility for any travel to anyone. DO better Tilburg

The hotel is situated in a great location lots of green. We booked a deluxe room but on arrival we were told that they were completely booked full and they gave us a comfort room which was a lesser room. The room was not clean with lots of mold in the bathroom and and remains of poop in the toilet. The dinner was not very good because our salmon was dry but the breakfast was good. We asked the lady at the reception what they could do for us regarding the room but the manager told us the the type room we booked was based on availability and that was is, totally not appropriate as a customer. This will be our last stay at the Rosep and will book another hotel next time in Oisterwijk.

Very modern convenient hotel, with excellent services of the hotel team. Breakfast is in La Palace, which is very good. Overall good. Due to KFC, McDonalds and the deposed garbage on the common parking place, during an evening walk a lot of rats observed !

I have had the most wonderful experience within you breakfast area with your breakfast chec Daniella. I have been to lots of hotels and for me the breakfast experience counts most. I asked Daniella to assist me with making egg mixed with mushrooms and some fresh chillies. Without any hesitation whe made sure to find what I needed without any effort by looking within your kitchen area. She made me feel welcoming and made sure I have what I need. I asked for a hot sauce as well and she made that possible as well. The reason why I say this that from the few van der valk hotels I have stayed has not made the effort at breakfast to make my needs feel as important as the stay. So I would like to tanks Daniella from the bottom of my heart for making this possible and going the extra mile for a avid van der valk customer. Will definitely come back because of her.

Wow lovely hotel a bit out and off the beaten track about an hour from Amsterdam BUT worth the drive, bedrooms lovely and modern with comfy rooms and large roomy showers. The breakfast buffet is one of the best I’ve ever had and I travel A LOT. Hot egg station with lovely omelets, variety of granola and cold cheese and meats super fresh fruit and the best fresh squeezed orange juice WELL DONE. The rooms are spotless and the staff are lovely Tgere is a beautiful clean little park of you fancy a walk or have kids that need to burn off energy Walk out of the entrance turn right walk till you see a sign that says Park Haven 3 then turn left onto a bike/ pedestrian paved road. Park is close I’ll be back.