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Holiday Inn Express & Suites Waco South

Holiday Inn Express & Suites Waco South

4.4/5101 Ulasan
I never leave poor reviews but I felt I needed to this time. Our family stays in Holiday Inn’s all the time and all over the country. It is because this one was so below standard and our experience was so poor that I needed to let others know so they can made an informed decision on whether to stay at this hotel. When I booked our two rooms for multiple days I specifically asked if they had a pool. The representative making the reservation said yes there is a nice pool at this hotel. When we arrived there was a sign on the counter stating the pool was closed due to remodels. The clerk did say that we could use the pool at the hotel next door but it was an outdoor pool and it was February (45 degrees outside). We get to our rooms and in one room the tv did not work. They did finally move us but we wanted adjoining rooms because we were there as a family. After a long day of driving we all wanted a hot shower but the hotel has turned down the hot water in the bathtub and the water was barely warm. After my wife and daughter got out of the shower they made me turn up the heater because the shower made them so cold. BTW the sink had hot water. Lastly, see other review on the breakfast. The first morning we ate there but subsequent days we went out and paid for breakfast. The hotel looks nice and clean but has significant issues, especially at $130 a night.

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