Hotel Residence Inn di Waltham

There is great room for improvement at this property, especially in the area of courtesy/service. The room is fine, but what everyone should know is this Residence Inn is shared in the same building as Fairfield Inn. The rooms in both hotels are identical, however, the RI rates are about $30 more.All services are shared, ie, gym, breakfast, etc. As Gold Elite members I was charged for a bottle of water upon check in. What's the most bothersome, however, is they are still trying to live as if we are in a permanent pandemic in that no rooms are cleaned unless one is staying 4 nights. However, there is a sign on the TV - ”Housekeeping will only be provided at your request. If you would like to schedule a service, please let us know”. So, with that, I let them know. I was told by Elmer (very rudely) that they only service every 4 days. After my insistence that we just want the bed made and towels left, the service was done. The next morning, I asked for the exact same thing - just a made bed and new towels. He was extremely rude, told me I already had service and that they would not do it. I showed him the sign on the TV which I had a photo of. He basically turned his back on me and said it wasn't happening. I was not asking for anything unusual in a hotel. Daily maid service, and with the sign they put out, I just needed to ”request service”. The night we returned to an unmade room, I spoke to the woman who works at the front desk in the evening. She too, agreed with me, that the hotel should now be offering daily service. I sent an email to the general manager, Mr. Santos, more because I was more concerned about Elmer's rudeness, but also to inquire as to why a sign was up telling guests to just request service and why that service request was completely ignore. I will not return to this hotel, and would not recommend it at all. This is a business/industrial area, and there are plenty of other choices in the area.