Hotel TownePlace Suites by Marriott di Warren

It’s disappointing to write this review about this hotel as I had high hopes given that it’s a Marriott brand and paid $170 for a night. We arrived to the hotel around 7pm. It’s in a great location with nearby restaurants and stores. The lobby was under construction, which I was okay with, and they assigned us to a third floor room. We entered the room and it’s spacious and newly remodeled. From there, things went quickly downhill. I went to use the bathroom and tried to flush the toilet. Mind you, I only peed and used a small amount of toilet paper. The toilet barely flushed. My husband contacted the front desk and was told that this was “normal” as this is a “water saving toilet” and you need to “flush it a few times” to get it to work. It seems like that would be counterproductive to having a “water saving toilet”, but I digress. We then left to go to dinner. We come back to the hotel to go swimming and use the advertised hot tub. Surprise. There’s no hot tub. The front desk informs my spouse that they are trying to remove that info from the website. We go to the indoor pool area which is just off the lobby (the pool is not heated fyi). As we left the pool area and walked out the door into the lobby area, we were greeted by a cloud of what looked to be smoke. It was not smoke, it was the front desk person sweeping up the construction materials (the tile floor was being torn up). There was plumes of dust down the main hall way, including the area where the free breakfast is served. This is obviously concerning because there’s no protection from this dust plume into the food area where people are eating and the food is prepped. Back in the hotel room, there’s a full kitchenette with a full refrigerator, dishwasher and microwave (excellent!). Well, I hope you weren’t planning on sitting at even a small bistro table to eat, because there’s no where to sit and eat a meal in your room. Well there is a desk with one chair if that works for you and your family. This is a large hotel room but poorly designed. Also, if you are looking for a luggage rack to place your luggage, you’re out of luck on that too. I do have to say that the bed was comfortable and the room had black out curtains. I used the workout room and everything is covered in a layer of dust. I did clean off two machines for them. The toilet did plug up in the morning. Couldn’t get ahold of the front desk after multiple attempts. I went to the front desk and was told that maintenance wasn’t there and was provided a plunger. We didn’t eat the free breakfast as I don’t like my food flavored with tile dust. Besides the toilet not working, the small side table was broken upon our arrival along with a non working lamp. I left notes on each of these items for housekeeping and management to address. I’m highly disappointed with our stay here and will never be back. Marriott needs to get their act together. There are better ways to manage a hotel especially when it’s under construction/repair. I