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Hotel Warszawa
4.5/568 Ulasan

Hotel Warszawa

Warsaw|0.82km dari Presidential Palace
The hotel is luxurious, has a boutique feel and everything about the design and decor is 5 star+. However, our weekend family stay got off to a bad start when the reception didn’t have our reservation. There was no apology and almost an attitude by the unfriendly and arrogant young lady at reception of it being my fault. At breakfast the next day, the restaurant and the quality of the food was excellent but the staff were untrained, unfriendly and on occasion could not communicate in Polish or English. Food was removed from our table when we were half way through, nobody explained the concept, ie no buffet, which was great and what could have been a wonderful experience, was let down by the staff. They saved the best for last at checkout. I was asked if I had anything from the minibar. I replied to say that I had not but reminded the lady that we had drinks at the bar that should be added to our bill. I was then shocked to be told that I would now have to wait to checkout whilst a member of staff checked the minibar in my room. I felt like a criminal at a 1 star hotel in a mass tourist resort. Again, not what you expect from a 5 star boutique hotel paying USD 300 a night and having reminded them of my bar bill. One, more senior member of staff ultimately realized my frustration and took over the checkout process, although by this point, the damage was done. Really disappointing to see this beautiful and luxurious hotel ruined by staff with no training but most of all with such an arrogant attitude that it made the whole experience feel very uncomfortable. The doormen were however extremely polite and helpful. Not enjoying writing such a negative review, I truly hope managements take action as we have been staying and eating at hotels in the Likus chain for years and have always had an enjoyable experience until hotel Warszawa.

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Hostel Helvetia - Warsaw City Center and Old Town
4/514 Ulasan
Worst customer service! Double payment for a single guest during checking-in and from online booking (visa). But, not willing to refund after admitting the issue. They blocked my phone calls and not responding to emails as well. Extremely poor customer service. Not recommend at all! I tried to book a reservation to a guest in their own website. Unfortunately, the reservation attempt has failed when I tried to make the pre-payment (small amount) to secure the reservation. Then, I succeeded to make the reservation via third-party website and paid the pre-payment. However, when the guest arrived at the hostel providing a printed copy of the prepaid booking confirmation and the receptionist told him that she could not find the reservation but only the other reservation (with failed pre-payment attempt via their own website). Then the guest paid in cash full for all the nights. Here is the problem, the hostel still proceeded to change from my Visa card for the unused reservation made via third-party website (they said they could not find during reception). Please note that all the reservations (failed or succeed) were for the same person within the same duration. I contacted the Hostel Helvetia by email and phone call regarding the situation. After initial investigation, they confirmed that the guest did pay for the full booking, whereas the online reservation via the third -party website remained unused and tagged as ”No Show”. After mentioning to contact me soon with more information from the receptionist who checked in the guest, I have not heard any further response from them, despite my repeated attempts to reach out via email and phone calls. Moreover, according to the booking policy from the Hostel Helvetia website, bookings are only confirmed after prepayment. However, the unsuccessful reservation with unpaid pre-booking via their website was still wrongfully used for check-in, causing the situation of double payment for the same guest. Moreover, during they are supposed to keep payment of the first night in case ”No Show”, yet they keep the payment for all nights (clearly mention in the online booking). What's more disappointing is even though they have clearly understood the issue, they still refused to refund without justification to correct their mistake. Who blocks phone calls and ghost emails from customers just to avoid refund inquiry! I gave the lowest scores for all the ratings, owing to the unacceptable conduct of the hostel.
Hotel Bellotto
4.6/569 Ulasan
酒店位置和房間都很不錯。毗鄰老城,周邊景點眾多,此次是轉機,下次一定會專門來華沙,再住兩天還好逛逛。
Hotel Verte, Warsaw, Autograph Collection
4.7/550 Ulasan
I stayed here for three nights last September. As Marriott platinum member, I was automatically upgraded to junior suite. Thank you! This property is stunning! It’s a former palace and I feel like I was a royal. Breakfast and dinner were delicious. The property is only 5 minutes walk from old town Warsaw. I simply love this property and has booked my 2024 visit to Warsaw in this property.
Hotel Bristol, a Luxury Collection Hotel, Warsaw
4.6/5106 Ulasan
Located in the perfect spot to access Warsaw's Old Town/ Stare Miasto; this gem of a historical landmark lives up to its storied reputation. A stunning entrance carries on up and through out the entire hotel...fresh flowers, spacious rooms, stunning decor, and fresh updates speak to the level of care the staff take in maintaining this gem. Impeccable service, with a genuine smile...honestly who could ask for anything more?! Make sure to search out Slawomir-the famous concierge-and get him to give you his special and historical tour of the hotel...many hidden surprises!
Raffles Europejski Warsaw
4.8/552 Ulasan
Raffles in Warsaw is a luxurious cocoon in a perfect location next to Hermes, the Michelin recommended Epoka, and the best stores in Warsaw. The hotel is impeccable with great staff, butler service, excellent pool, gym and spa with a superb breakfast and room service.
Jess Hotel & Spa Warsaw Old Town
4.1/589 Ulasan
Удачное расположение, приличный завтрак. Но! Сервиса нет, до лифта чемоданы нести по лестнице, нет персонала кто поможет, в номерах есть все, но пол грязный, как будто его не мыли несколько дней, песок, волосы. Сомнительные ощущения

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