Hotel Embassy Suites by Hilton di Washington D.C.

房間很大，適合家庭商務。早餐很方便。前台很友好。附近有超市，走路5-10分鐘有很多吃的東西。打車十幾刀去白宮

This ranks up there as one of the worst hotel stays in all my decades of traveling. The whole experience was just awful! Where to start...... First, I had a couple of pre-arrival questions and decided to ask them thru the chat function on the Hilton app. I'm guessing this hotel completely ignores this as I never got any sort of response. Secondly, as a Diamond member (almost to a lifetime Diamond member), we are supposed to get upgraded rooms if they are available. My profile states I like to be on higher floors. I used the app to check-in. I couldn't check-in any higher than the 5th floor (8 floors in this hotel). If I wanted a room on floors 6 thru 8, I had to pay an upgrade fee! So much for upgrading your loyal members (there were 30 rooms available if I wanted to pay the upgrade fee). I called the hotel directly and was given an upgraded room, but I shouldn't have to call in for this. Thirdly, we parked our car and found the elevator to the hotel lobby but unfortunately, it was broken. They had a sign stating this but nothing about where to find another elevator to get to the lobby. It took us 10 minutes of wandering around before we were able to get up to the lobby. Fourth-we were at the front desk and asked for an extra blanket & pillow in order to utilize the sofa bed. They said they would send those items right up. 45 minutes later, I had to call the front desk and ask where my items were. They said they would get right on it. I finally received my requested items 1 hour and 35 minutes after I requested them. Fifth-we decided to go to the manager's reception. We wait in line and order beer. Well, guess what, they are out of beer. In addition, for snacks, they had a half plate of cheese and nothing else. The other plates were empty and not replenished. Lastly, the breakfast buffet. One day they yogurt, the next day it was not offered. No variety to what they offer, same food every morning. And as stated in previous reviews, the soda machine was broken. Guess this is something they will never get fixed. Other than that, on the bright side, the hotel has easy access to the Metro. You pay a lot of money these days for less service in hotels but this Embassy Suites went well beyond of making sure what they provide was even less than exceptions from a hotel. I will Never Again book this hotel the next time I am up in the DC area.

We loved our stay!! Our king suite was beautiful and looked out at the lovely city. The evening reception was delightful. Show your room key card and receive two tickets for a cocktail from their kind and gracious bartender. Breakfast was wonderful, made to order omelets, bacon, sausage, potatoes, pancakes or french toast, fruit, yogurts, cereals, muffins, pastries, juice, coffee, and soda. The staff kept the food area stocked and clean. Plenty of seating! Each room has a mini coffee pot, small fridge and microwave. The shower has pumps with the body wash, shampoo and conditioner and at the sink there is pumps for the hand soap and lotion. The only thing was that when we were choosing a hotel, we wanted a pool/jacuuzi for our sons to get to enjoy but when they went down and came back and told me the pool area was not open. Also, we were on the 14th floor and when I went to get ice, the machine was broken on our floor so had to go to the floor below and got on the elevator and so many using it I had to ride down then stop at several floors before getting back to my room with ice but these are minor inconveniences. I will stay here again, the location was great and we enjoyed the very spacious room.