Hotel berhampiran The Three Servicemen Statue, Washington D.C.

Truly phenomenal experience in Washington DC. We are a family of 6, our youngest is 14. This particular Ritz-Carlton is absolutely wonderful for a family staying multiple days for the 4th of July. We booked rooms with Club Access, which made it wonderfully convenient for everyone to grab fresh breakfast before we headed out for the day, as well as fun snacks at night after a long day of sightseeing. DC in July can be really hot and humid, and the Ritz made it so that our teens loved the hotel experience. I want to highlight the professionalism of the management and staff. We had a slightly odd interaction with one staff member in the Club, but the general manager of the hotel was impeccably professional and everything was smooth sailing. The hotel is well-managed and the staff are all so kind and thoughtful. We were sad to leave, it was such a wonderful experience to celebrate the 4th of July in DC at the Ritz-Carlton.

This is an utterly comfortable hotel, nicely located, and with classy amenities. Our suite was very spacious, and feel very much like a comfortable home, a large living room plus a well-appointed bedroom. We enjoyed the hotel.

Ótimo café da manhã, cortesia também. Comodidade e atendimento super bons!

Very well located hotel and good value for money. Nonetheless, the installations were very old and the room was not very clean. The bed was fine but you could see around the windows and on the floor that they did not put much attention to cleanliness.

The first room had a very noisy fan. I was moved to another room which was much quieter. I noticed that there were several small issues with the room and relayed them to the front desk, where a manager (Keith) overheard me and said he would look into it. Nothing happened to correct it during the entire stay, not a note to say how or if it would be corrected. The issue was a ring of paint or epoxy in the bathtub, something that should have been cleaned up at the time of painting. The second issue was the very poor arrangement of lighting in the room. Lamps were confined to small areas, there was no overhead light and the bathroom was either overlit or underlit, while the closet area was dark unless it was daylight. Afterwards I noticed that there large holes in the sheer curtains in the room. Not tragic, but not in keeping with the tenor and tone of a Marriott Bonvoy. In the lobby there was only an ADA service elevator to go from the street to the lobby level. It was self operated, no instructions, no indication lights on either level and a bit noisy.

The free breakfast and evening drinks were very satisfying. In particular, the omelettes cooked on the spot were very delicious. However, the pool did not seem to be maintained. The location was good for sightseeing, and there were many convenience stores and restaurants nearby, so it was very convenient.

In summary it’s a pleasant, very well-located hotel, and FOH staff work hard to keep customers happy. But poor fit and finish in rooms, chaotic housekeeping, billing issues, and slow customer support aren’t in keeping with the luxury positioning. In depth: Reception staff were superb: friendly, helpful, professional, and a surprise upgrade to a suite was most welcome. The restaurant is also very good and its staff, while occasionally overattentive, do a good job. Location couldn’t be much better for easy walks to a plethora of DC’s sights, museums, restaurants, shops, and transport. The rooms lack a luxury look and feel. They’re spacious and afford impressive views, but blandly and sp****ly furnished in a way that feels very cost conscious. Sound insulation is poor, to the extent that conversations and TVs in neighbouring rooms are clearly audible, as is street noise during peak times. Water pressure is extremely low, so the rain shower is rather more like soft drizzle . As with other Hilton hotels since the pandemic, there’s no minibar, no menus, no guest directory. It all feels rather spartan. Housekeeping is poor. Carpets and soft furnishings seemed grubby. The sofa, in particular, had several stains that looked like they could be removed if anyone cared to try. Clean glasses placed in the room had lip marks on the rim. Our coffee supplies were often not replenished. The second time we mentioned it, on returning to our room, we found two plastic bags stuffed with coffee, sugar, and cream dumped on the table — a distinct “here, stop bothering us” vibe. The breakfast, though very nice, is costly if you’re not getting the Food & Beverage Credit. There’s no end of alternatives nearby. There’s an obligatory 25% tip plus $5 delivery on room service. Laundry costs are such that I found it more cost effective to simply buy some extra clothes. Finally, our Food & Beverage Credit wasn’t applied to our bill. Hilton don’t answer replies to your receipt, so you have to fuss with corporate contact centres, chatbots and web forms. Took nearly a week to get a response, though to their credit they cleared our food bill as a goodwill gesture.

We chose the Hilton because of its location at DuPont Circle and proximity to the metro. It was perfect. Very clean and excellent service. We had a corner room with large windows and a nice view. We weren’t able to check in early and still have our chosen room but we left our luggage with the bell captain, parked and went off to explore on foot for awhile, taking the advice from a helpful front desk clerk for a nice place for lunch close by. Everything was close by. It worked out perfectly. The price of the hotel was excellent too which offset the cost of parking ($56/day) in the garage below where the car stayed for the whole trip. It was very easy to park and get back inside. The restaurants looked lovely but we didn’t eat there. There were just too many local choices and we were out walking most of the day. The bell captain was helpful in getting us a cab one cold evening when my Uber app was be working well. He went outside in the cold until he was able to hail one for us (comparable in price to the Uber we would’ve taken) Lovely stay. Highly recommend.

Booked a weekend stay for a wedding that was held at the Wharf location of DC. Hotel was nice, room size was decent, hotel was clean and professional. Prices for daily parking were a little extreme $59/day. Didn’t have much of a choice to park elsewhere so we left the car at the hotel and utilized Uber to get to and from the hotel to the Pendry at the Wharf. Oh yea hot showers makes the smoke detector go off but other then those two issues this was a great stay for weekend, especially with it being the 4th of July weekend !

Premium location with comfy room and comfy bed. First, i was impressed with how close this hotel location with union station in D.C. I took midnight Amtrak when i was arrived and find out that this hotel only 5 minutes walk and super easy to find. You can barely saw it right after you stepped out from the station. The lady at front desk when i checked in was super nice and helpful, i love the room and comfortable bed as well as i can went to any attractive spot in D.C by walking distance.