Hotel berhampiran Grenloch Lake, Washington Township

nice hotel

I reviewed this hotel a couple of years ago and had given it a 5 star rating. I've been back to this hotel a couple of times since my initial review and the service just keeps going down hill. The reason why I'm giving this a one star rating is because of my most recent experience. I work with Hospitals and like to go back to the room get showered, changed and then go home. As a Titanium Elite member most hotels offer a 4pm check out. I asked for a late checkout and was told I could have a 2:30pm check out. When I got back from working at the hospital at 2:15pm I was told that I checked out of the hotel. When I inquired who checked me out I was told that housekeeping checked me out hours earlier. Apparently they went into my room even though I had a do not disturb sign on my door saw that the room was empty and decided to check me out. In what universe does housekeeping check guests out of hotels????? When I argued that I had a late check out and how could this happen I was asked what I needed to go back into my room for. Excuse me, is that any of your business? I was given a late checkout!!! Service at this hotel is not great. Food at the bistro is really fallen down hill since Miguel left. Won't be staying at this hotel again!

Overall my experience was beyond fantastic. Larry checked me into room 318 on March 31, 2022 and he was patient, kind and professional to the end. I had the most horrible day I could ever imagine. I received news that I could no longer stay at the place where I was living and in minutes I felt optionless, hopeless and fearful with my children. This news came without notice and within minutes I had to find a place to stay. The team did not know my situation and that’s what made it so much more beautiful and personable. Larry’s outstanding service sets the tone for the rest of the visit and it was nothing short of a wonderful time that felt like home. I am truly grateful. Loretta was always there with a bright, beautiful smile, warm compliments and fresh towels for my room. She has no idea how wonderful she has been to me in my lowest moments. Thanks Loretta . You matter and what you do for your clients make a huge difference. Keep smiling! David, you are super kind and your smile will never be forgotten. Thanks for helping me with the names for each team members in order for me to say thanks. Jason and Angela many thanks for your kindness and helpfulness as well. I appreciate all the help you provided during my stay. Ucef you are a great team member, never forget who you are and what you are at your workplace to cause. Continue to let your light shine brightly regardless of the struggles. Thanks for your help. I recommend this place to anyone who is looking for a home away from home, a comfortable place for short term stay overs.

I have been staying at this Holiday Inn on and off for the last few months as I work for a firm local to the hotel. Tom the manager is extremely accommodating and has gone out of his way to make sure that my stays have been comfortable. From extra pillows to extra towels and a blanket Tom and his wife have greeted each one of my requests with a smile and have always made my stay enjoyable. I highly recommend this hotel, whenever you are in the Williamstown/Glassboro area, this the choice you will not regret.

I was beyond impressed with the friendliness and professionalism of the staff. From the front desk to housekeeping/maintenance. The evening manager even took time out to help carry my instacart delivery to our table. They were so patient and accommodating of a large group of hockey families. Much appreciated! Thank you!