Depicted as an urban resort in the heart of Kuala Lumpur City Centre, Renaissance Kuala Lumpur Hotel and Convention Centre invites guests to discover authentic experiences that immerse them in the neighborhood DNA. Centrally located just a 3-minute walk from Kuala Lumpur Forest Eco Park and 10 minutes by foot from Petronas Twin Towers, this 5-star hotel offers 406 redesigned guest rooms, including themed family suites and extensive family-friendly facilities such as one of the city's largest pools with water slides and an expansive outdoor play area. Pamper yourself with a visit to the full-service spa, enjoy the recreational amenities including outdoor swimming pools, a waterslide, and a 24-hour fitness center, and stay connected with complimentary wireless Internet access.
The hotel features three dining outlets: the locally-inspired R Bar with its Bar Ritual experience, Evolution with authentic Italian and Asian cuisine, and H2O Bar & Grill by the pool. Additionally, 24-hour room service is available. For business and event needs, the hotel boasts 52,000 square feet of space, including 27 versatile function rooms and four pre-function lounges. Additional amenities include concierge services, a business center, limo/town car service, express check-in, and car-park (subject to charges). Each guestroom features minibars, LED televisions with digital channels, private bathrooms with separate bathtubs and showers, rainfall showerheads, and complimentary toiletries, as well as phones, laptop-compatible safes, and desks.
From business to leisure, Renaissance Kuala Lumpur Hotel and Convention Centre has it all.
"We booked three consecutive nights. On the first day, the front desk lady informed us of a room upgrade to one facing the KL Tower. However, by 6 or 7 PM, the noise became unbearable, so I went downstairs to request a room change, but was told no other rooms were available. Yet, throughout the day and into the evening, I noticed very few other guests on our floor. Close to midnight, the sound of motorcycles outside was so loud that neither adults nor children could sleep. After complaining to the front desk, we were moved to a higher floor overlooking the pool around 12 AM.
The next morning, I was too exhausted to go out, so after breakfast, we decided to spend the day recovering at the hotel. That evening, while my husband was in the bathroom, water suddenly started pouring from the ceiling, soaking his clothes and the floor. Maintenance confirmed it couldn't be fixed immediately, and again, we had to switch rooms at midnight. It was truly a hassle.
Overall, the staff's responsiveness and enthusiasm were not impressive. The maintenance of facilities and the service attitude and efficiency definitely do not meet five-star standards.
We booked breakfast and dinner at the hotel, and they were generally good. The first night was a simple Western set menu, while the following two nights offered a seafood buffet with a good variety of options."