Hotel berhampiran Waterford Plaza, Waterford West

Food outlets walking distance in the area, so convenient. My room was away from the street so it was quiet. However don’t rely on the check in time published on the internet. I arrived on time to find reception was closed. However reception left instructions in a sms. This was an average place to stay for an overnight stay. Room needed to be cleaned of crumbs.

Good location near shoping mall and bus station.

The hotel has the potential to be good but for me, it missed the mark. I can overlook the decor as I feel this can be a personal thing. The room itself is satisfactory - the bed was a king, shower pressure was excellent, had a small fridge and ironing board. The airconditioner is good (but noisy) and there is a lot of light that comes in from the main corridor at night (tip: put a towel against the door to block the lightl). I requested a quiet room and one away from the elevator. Unfortunately I got a room next to the elevator and the room directly opposite me had music playing which I could hear from my room. Most rooms seem to look out on to the carpark/entrance. During the middle of the night (1am/2am) people would sit out the front and have a cigarette but the conversation could be heard from the room. Overall, I found it to be very noisy and disruptive to sleep (which is very important to me).Very limited food options from the hotel but if you have Uber Eats, there are lots of food place near by. Would I stay here again - not at this stage.

I originally booked 3 nights accommodation, but thankfully needed to check out a day early (still waiting on my refund for the third night and hoping it's simply a case of banking delays, trusting it to come through). This motel is in a pretty dodgy area. The courtyard behind the room is not private and can be accessed by anyone, as is what happened on the first night. I could hear people walking by the glass sliding door (it's gravel, so very noisy). I did not feel safe. I awoke early the next morning and caught them attempting to get into my car. As a lone female traveler, this was extremely disconcerting. Their website explicitly states that wifi is an included facility, yet upon checking in, the booklet in the room states ”Due to poor internet connectivity, we do not advertise that we have free wifi. Staff will not tolerate abuse”. I literally booked this motel because it stated that wifi was available and I have a business to run. Very disappointing. Check in is stated for 2pm, yet I received a text message at 1.30pm that they were closing up for the day so I needed to pick my keys up from a lockbox. When I did need to call and speak to reception, they were closed and I got the afterhours line, they didn't really know what they were doing and just told me the morning staff would sort it out (this was for checking out a day early). As someone who worked in hotels for 2 years on the front desk, an early check out is something ANYONE answering the phone, afterhours or not, needs to know. Lastly, the room smellt of cigarettes and there were literal holes in the sheets. About the size of pencil in diameter. Very poor stay overall. Would not go back.

As a very frequent guest of this hotel over many years, I was disappointed to discover that the overall vibe had taken a rather sharp downturn since my last visit in October 2022. Given that I have had numerous excellent experiences in the past, however, I do not think it would be fair to speculate as to why this downturn has occurred, other than to acknowledge that it felt as though the employees were not their usual selves. Nevertheless, our stay this time was still enjoyable and a special mention must go to Raj at the front desk, who was fantastic as always. Also, we had a very pleasant encounter with Dot from housekeeping, who went out of her way to ensure that our room was serviced in time for our early return on one of the days of our stay. She was lovely and a pleasure to deal with. Employees like Raj and Dot really make this hotel what it is and I really hope that their contribution is properly appreciated by the powers at be.

This motel is not far outside the BNE Local Government Area and was a convenient spot for us as we transitted BNE Airport overnight going to rural QLD whilst the city was in lockdown. It is clean. Convenient. Close to the main road. A good price and an OK proposition for families. At the time it was a pricey proposition for a family but understandable given school hols and so close to the Gold Coast. Management are friendly and patient. Whilst we are unlikely need to transit this area again, this would be my choice of we did.

So sad such a good hotel has gone bad. After many years of staying here . It is under new management with zero customer service. On the multiple time we have stayed here in the villa we have always had daily room service and fresh fluffy white towels & face washers. I have even written praising reviews on stays here . But we will not be returning here again. Gone are the daily room service and fluffy towels and face washers. Now it is room service on a 4th night & thin small white towels & one even had a hole in it and no face washers. The blind in the kitchen was broken the corner & had not been replaced. In the bathroom the shower head would keep falling down. The shampoo & conditioner dispenser on the wall were empty. A once full hotel was very empty too, so obviously other people have voted with there feet & wallets. When I spoke to the office attendant & asked if our room service was going to be done like the past I found her manner rude & blunt and she directed me to a cupboard where I could help myself to some fresh towels.

Central to everything. Shops, McDonalds, Restaurants, most conveniences. Rooms were clean, serviced daily, great little breakfast package every day. Undercover parking was fantastic as it rained the whole time I stayed. Parking is right out the front of the unit, large car spots supplied . Friendly reception staff, housekeepers were warm and accomodating also. The showers were lovely. Beautiful rain drop head on the showers with lovely hot water. Excellent after a long day out. Block out curtains for a sleep in if required. A designated smoking area was a nice touch also. Meals can be delivered to your room easily, nice variety of food available as well. I stayed on reception side which made traffic noise hardly noticeable. My stay was a week long. Only one small hiccup with the fire alarm early one morning. Only small downside is there is no micro-wave.

Staff are very friendly and helpful, although official check-in time is 18:30, they can arrange late check-in. Good value for money.