Guest User
February 11, 2024
This hotel is full of holes. I booked a king-size bed room with river view for 7,480 for two nights. I paid another 858 when I arrived at the hotel, which is more than 4,000 for one night. But the air conditioner in the room I got was broken. Because it was winter and I couldn't live without heating, I asked the hotel if I could change rooms. The hotel said they were fully occupied. If I wanted to change rooms or upgrade, I would need to pay extra. After communicating for almost two hours, the hotel said they could arrange a room for me for free, so we moved to another room. However, when I finally checked out, she said that only the first night was free, and I was charged 170 euros for the upgrade on the second night. Check-out was in the morning and the front desk said he didn't understand the situation and asked me to pay first and wait for the manager to get back to me at work. But the money was deducted and they still haven’t responded to me to this day!
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