Hotel berhampiran University of Waterloo, Waterloo

Check-in was nice, self serve luggage cart, no problem. Parking $12 a day, always spots in the lot close to entrance. They do have EV charging, maybe 2-3 spots? 6th floor room was clean, roomy, beds comfortable. Fridge was empty which is nice for a family. It did not however stay cold because there's not enough ventilation in the bar. Since we had meds that needed to keep cold this was a concern but I left the bar door open about 12” and that fixed the problem, fridge started to get cold. Had to keep the door open the entire stay. Not a big deal. Didn't use the pool or any other amenities. Kids had dinner at the restaurant, no complaints. Location is good if you're visiting one of the universities. What else can I say, highly recommended.

The place is spacious, very clean, nice view on the 18 floor, have all amenities stove , fridge, washer, dryer , gym and swimming pool. The host very friendly and was nice. I will definitely go back again . Also the price is reasonable and affordable, it is like a condominium, not like a hotel. Thank you.

We went to this hotel as a team, after the hotel listed themselves as a ”preferred hotel for the tournament” Which is very confusing to me because they clearly do not want any families there as a group. The amount of times that security had interactions with a group of grown adults, was insane. During daylight hours (3:30-7:30pm) we were told to move locations, then we were then told to leave that area, several times. We tried to be respectful of other hotel guests by staying outside also because it was a gorgeous day, the staff told us we needed to go indoors to the lobby. Night two, we are putting our kids to bed and security wouldn't leave our floor. First they told us that we cannot sit quietly in the hall, just my husband and I at 7:45pm, we had to stand. So we stood up, 10 minutes later we were told we needed to get out of the hallway and go to the lobby because it's a walkway. We tried to explain to the guards that our kids are young and we would not be leaving the hotel room door, but that they cannot go to sleep with us sitting in there. There was a language barrier and after a bit more of a civil conversation, they proceeded to tell us that we would be charged for a noise complaint charge because apparently we had four warnings, we were unaware of the first two or three. The rooms are nice, hotel is new. The breakfast is terrible, eggs were like rubber. I will never understand why hotels that choose to be tournament hotels don't catch on to put us in an actual block of rooms to lessen any potential complaints from other guests. To top it all off, there were 3 homeless men that were in the bush at the back of the parking lot, they came into the lobby and were approaching some of our team girls who are between 11-13 years old, when security was asked about what was being done about this they said ”they had no idea but that they believed it to be okay, no police were called” Thankfully, we had a friend who is a SWAT officer onshift nearby, he came by to check it out and it turns out that all of these men have warrants out for their arrest. How unsettling for all of these parents with young kids, and it seems the hotel didn't think it was an issue.

房間衞生，格局合理，面朝東南，一有太陽就陽光燦爛。可以燒飯，有洗衣機烘乾機，生活非常方便。

This renovated historic hotel is perfectly located downtown Kitchener, surrounded by restaurants, coffee shops, and bars. The room was beautiful and clean, although the setup was a bit awkward and made it tricky for two people to watch TV while lying in bed. The breakfast was delicious, but a bit slow - I was told their was staffing issues that morning. Unfortunately, you can hear the noise coming from the streets below. I managed by having the bathroom fan turned on all night, but a white noise machine would have been helpful.

I've stayed at this hotel a few times and generally have positive stays. My last visit was January 6th and 7th. I was greeted by Michelle at check in who was excellent at her job....friendly welcoming efficient. In fact she called me by my name whenever she saw me...and it is a big hotel! The room is very nice with coffee, great toiletries, plush towels etc. The only negatives for me were kids running through the halls ( hockey tournament in town) and late night drinking and partying in the room next to me. I finally did call security around 2 a.m. to deal with it. There was a pool which i didnt use. I am staying here again next week so i guess overall I am a satisfied customer.