I stayed one night in the QT and a second night in the apartment hotel, which is in the same building, because the QT was full. Staff are generally friendly (other than the person who checked me in) but truly incompetent. The person who booked me in for the first night seemed to think I was speaking in a foreign language when I explained that I wanted to check whether there had been any cancellations in the QT, so I didn’t need to change rooms the next night. Once I made him understand he promised to check and then promptly forgot to do so. After I reminded him he went off to check for the wrong night. Reception is quite odd generally. There were usually a number of people standing there, but none of them seem to address you directly. Instead they all discuss your question between themselves. Quite disconcerting. Other indicators of mediocrity/ incompetence include misspellings everywhere ( the room service has “dinning” instead of “dining” and the evacuation signs in the rooms tell you to evacuate “ calmy” instead of “calmly”) and my breakfast experiences where the staff bring you the wrong coffee ( and fail to bring the correct order until just before you leave), staff having big discussions ( while holding cooling food at the reception) about where to take orders because they had got the table numbers wrong and staff leaving you waiting forever to even sit down for breakfast, let alone take your order. Then there are the incidents like the reception either failing to give you a receipt for your luggage or ( as happened to me when I left) reception putting another guest’s details on the tag (even though I had completed a tag) so I had to to open the suitcase to check it was actually mine. When I queried the incorrect luggage tag, the concierge said my “colleague “ must have completed the tag. I didn’t have a colleague staying at the hotel. Rooms in both the QT and the apartments are incredibly dark ( particularly in the apartments). I had to turn off the electricity supply at the switchboard in the apartment, in order to get to sleep, as it was buzzing so much. The apartments are really old and tired with a very noisy ventilation system. The QT room was much better but the balcony needed cleaning. I was staying there for a conference and a number of other people at the conference commented to me about the unbelievably unhelpful and incompetent person at reception. Still trying to get a receipt out of them for my second night’s stay too.
Sangat Baik
122 Ulasan