Hotel berhampiran Schloss Wernberg, Wernberg

The Hotel is really on the practical side - well situated, average standard but clean and functional - it is built for by-passers. And in that respect it is good. Staff is very friendly and helpful (a big bonus), the restaurant is actually very good and I do like to eat there - taste and food choices are very good. The room is clean, and good standard. All is basically new as the Hotel was built not long ago. My only criticism about the Hotel is that the two roads outside are very busy and there is really unpleasant noise from the trucks and cars passing by. That is especially annoying during the night when it would be very quiet, I mean really quiet - but every 20 seconds or so a car passes by with a lot of motor and tire noise. It is hard to accept that - we tried several rooms but it is basically all around - the lobby staff kindly offered us various rooms further away - but sadly it did not work. So my really only (but significant) downside of this Hotel is the noise level from the street.

很好很好。

EduCARE Hotel is amazing. We didn’t know what to expect before we came and we were very pleasantly surprised. We got more than we thought. Staff is polite and professional. They speak fluently numbers of languages. Hotel is very well organized, it has two billiard tables, one football table, library,… Saunas and very good restaurant. I recommend everyone to take half board. It is worth. We stayed for two nights (far too little). Only thing we missed in hotel were slippers, and since we forgot to teke them from home, we bought slippers in nearby store (KIK). We were there for skiing in Gerlitzen. We could take a ski bus in front of hotel, but we choose tho go with car. Gerlitzen is a really nice ski resort. So combination with staying in EduCARE hotel and skiing in Gerlitzen was perfect.

I will not go into detail about the service, location, or whatever, but I will specifically target the room, because this is not worth an IGH standard. I booked this hotel, because I needed to have surgery in Villach and had to be at the hospital very early in the morning and therefore got myself a room. I will be honest, I took the cheapest room, which was the ”Cozy” and still was 135€ per night for me. When I arrived at my room, I couldn't believe my eyes, it was an adapted conference room, with a pull-up bed. One could clearly see the ”walls” that could be put away and the beamer overhead for presentations. I was just shocked. I will admit, I could have gone back to the front desk to ask them to change the room, but I was kind of nervous and tired, so I didn't do that. And it seems that the hotel was pretty much booked, so I didn't have high hopes for another room... Anyway, apart from this very weird room, also the cleanliness was questionable, the coffee mugs were already covered in dust, the spoons were brown, from past use? As I had to get up very early anyway I didn't mind the preparing of the conference room next door, which involved vaccuming and loud phone calls. If I would have been here for leisure and wanted to get a good sleep in, that would not have been the correct adress. I did tell the hotel about my bad experience and asked them to clarify. Basically they told me that it was my own fault, as I booked the cozy room and that they are indeed cheaper. After consulting the website, one cannot identify on the pictures that the ”cozy” rooms appear to be conference rooms, that can be reused as rooms when needed and have a pull-out-bed. Additionally the ”normal” rooms were just 10€ more expensive, and appear to be nice at least looking at the pics. They did offer me a 10% discount for my next stay. I gladly decline that. Therefore for all others: If you decide to stay at the Voco don't take the Cozy rooms, especially not for that price, its a scam. An IHG hotel should at least have the decency to not sell those ”things” as rooms and certainly not at this price ...

As said, the hotel is great. Beautiful location, really nice and big rooms (new building), beach club beyond description, restaurant quality above expectation. But... two things were really very bad, therefor one year after our stay still this review. First, if things are broken and your guests ask if they can be fixed, don't say yes and then do nothing. Several lights in our room, including the encased ceiling lights in one room, were not working. I asked the first day, the second day, the fourth day. The desk was very apologetic, very helpful, very kind. But the whole week of our stay nothing happened, nothing was fixed, not a new bulb screwed in. Second, one of the reasons for choosing this hotel was the quality and reputation of the restaurant. Since we would be arriving around 18:00-19:00 I made a reservation for the restaurant when booking the hotel. That night was the only time we ate there because for the rest of the week they were fully booked... I think, maybe I'm wrong, that a restaurant that is part of an hotel like this should keep table available for hotel guests. I've stayed in comparable (and better) hotels all over the world and hotel guests were always let into the hotelrestaurant. Last, when checking out we mentioned the three things above. Yes - you have a great hotel, no - you should walk the talk and do your maintenance and no - the restaurant thing. Nice girl behind the desk: ”so sorry to hear that, see you!”. Do I recommend the hotel? I really don't know...

Die Begrüßung an der Rezeption war schon ernüchternd und empathielos, Die jungen Damen, rot und blond ohne Namensschild, übergaben die Schlüssel und waren an weiteren Informationen über das Resort nicht interessiert. Für Hundebesitzer sind die beiden durchgekachelten Etagen reserviert, wo man immer die Vorhänge zu haben muss, damit die Gäste der gegenüberliegenden Terrasse einem nicht beim Umkleiden zuschauen können. Halbpension ist nicht zu empfehlen, da die Qualität häufig zu Wünschen übrig läßt. Beispiel: Köstlichkeiten vom Grill, ein Witz. Vorgekochtes Fleisch minderer Qualität , Wiener Würste !! und fast rohe Hühnchenspieße, die die Flammen des Grills kaum gesehen haben. Das Grillgemüse, mit Rosmarin aus der Tüte vergewaltigt, war ungenießbar. Brot , Brötchen und Patisserie sind geschmacksneutral. Wer Salat mag kommt nicht zu kurz, denn da kann man keine großen Fehler machen. Alles in allem hat das Hotel gegenüber früheren Zeiten schwer nachgelassen. Die Bar am Abend ist vollkommen überfordert und die Dame im Service äußerst rustikal. Einzig das großartige ,alte Badehaus macht vieles wett, wenngleich man vieles selbst erkunden muss. Die kleine Sauna mit Zugang zum See wird mit keinem Wort vorher erwähnt.