Hotel berhampiran Al Amanah Persis Mosque, West Bandung Regency

Beautiful hotel in padalarang area. Not in centre of Bandung city. But you don’t need to worry, because the location is inside of house complex, so they have many restaurants, minimarts and other facilities. The ambiance of hotel is similar to bali’s vibes. They have slides in kid’s pool.

2022 I checked in at this hotel, I forgot the month. The first time I entered the hotel lobby was greeted by the receptionist, as far as I know named elsa CMIIW. The first photo I had permission from him at the time of fixing the broken flasher, swiftly with good speech I think giving a lot of tips is fine. I think he is the most kind, friendly, sprightly staff I've ever met 😍. The second photo, when I checked in again, it was seen that there were spots on the bed sheet. I complained by calling the receptionist, it turned out that there was no answer when I got off at the receptionist counter, there was no one, I was surprised that the staff was smoking in the front restaurant. After waiting 60 minutes - 90 minutes finally the other staff changed the bed sheet, at that time I came out because I wanted to shop. The third photo was back at the hotel at night and when I opened the bed sheet it was still stained like blood 😭. In the fourth photo, the lights suddenly flickered like in a club shortly afterwards turned off. I decided to checkout that night, again and again there was no one at receptionist! I decided to put the hotel key at the receptionist and did not take my deposit because I was fed up and annoyed. I hope to pay more attention in terms of staff aspects and room cleanliness.

Ambiente tranquillo con il personale molto qualificato gentile e disponibile. Buona la colazione con servizio gradevole . La camera era come da foto scelta e insonorizzata , vicino al centro con possibilità di girare il centro a piedi

I used to stay in Sukajadi hotel for so many times with my family, cant exactly remember how many times but it was a lot, we used to love the room, the service, and the food was great too! And this time me and my family came back to visit Bandung and decided to stay at this hotel, as a repeater guest, we expecting the same service & facities that we used to experienced, but unfortunately this visit is truly disappointing, the first room we enter was very dirty, a lot of hairs from the previous guest was everywhere in the bathroom, the room doesn’t even have any toothbrush, I called and asked to the staff but they told me they don’t have any toothbrush available, but then the housekeeping staff who passed by our room said it is available and he gave me the toothbrush (?) the first room we enter doesn’t even have a wardrobe or any hanger available?! Then I asked to move my room to another room, its a twin bed and need to be converted to kingsize, nevermind, its better than the first room we had, but then still, the room is very outdated and not very clean, as we now very concern about covid 19 outbreak and expect hotel will do double check about the room cleanliness? Well.. wifi is terrible too, we can’t even have signal inside our room, super mood breaker! And the worst case is that our room (i booked 2 room for 1 night only) both of them doesnt have the hot water (is not working) engineering came to the room and said it takes times for the hot water to came out, well.. i waited for almost 20 min it still doesn’t came out? The staff says sorry and told us basically like “it is what it is... its like that...” anyway, now I can’t expect more / even expect anything from this hotel, truly disappointed, just an expression and honest review from me & my family. And 1 kudos only for the housekeeping staff who passed me the toothbrush brush and clean our second room, thankyou.

Overall it's a good stay for 3 days 2 nights . Several things to note: 1. Long wait during check in, although already confirmed 2. Yes, it was peak season / full occupancy, but it should not be an excuse. 3. The hotel seems understaffed. 4. Ordered extra bed but I HAD TO ASK THREE TIMES until it got received. 5. Breakfast in day 2 was chaotic. Long wait. Very long to refill, even for water. 6. I WAS LOCKED OUT OF MY ROOM after asking to make up my room in Day 2. The receptionist did not give me a satisfactory answer 7. Disappointed at how there was only 1 card. So, everytime I want to go out, the electricity is always off. 8. They forget my slippers in Day 2. 9. Hot water on and off very randomly.

Perkhidmatannya bagus. Proses daftar masuk & daftar keluar begitu pantas. Sarapan pagi adalah baik, tetapi terhad. Lokasinya juga bagus. Saya tidak mendapat sebarang tolak di sini. Semuanya baik. Oh kecuali kolam, saya rasa ia tidak cukup besar. Tetapi, tidak mengapa.

Bilik itu luas, bersih, tidak menyeramkan, sangat selesa kerana saya dapat tidur nyenyak pada hari pertama saya menginap.. selalunya saya tidak boleh. B'FAST ada macam-macam dan sedap... bilik air bersih, tapi lain kali kalau pergi bandung lagi, aah.

Outstanding hotel, nice view with a bunch of kids activities. Rizky Front office staff gave us excellent service very friendly and helpful. Also Roslita restaurant staff in charge very understanding with our conditions (family with 3 kids). Definitely will return for next weekend

Ini pengalaman saya menginap di Lembang Asri yang ke-5 kalinya 😁 Vibes alam nya yg menenangkan selalu mengundang untuk kembali. Taman yg Luas, Playground dan Pool sedikit hangat utk anak, cukup menjadi favorit. Hal yang kurang menyenangkan adalah Bagian Resto nya. Pliis deh setiap kesini Menu Breakfast selalu SAMA. benar 2 sama. Sy sampai hapal. Variasi dan Taste nya sangat kurang. Ditambah Attitude karyawan Resto kurang ramah. Kurang senyum, dan terkesan berlebihan dalam mengawasi tamu yg makan. Woi mbaa kita udh bayar additional charge utk anak2 yg gak murah ya 75K / anak dengan menu yg sangat simple. Mungkin bisa di training lagi utk Hospitality nya, dan Chef nya tolong buat Varian menu, biar tamu ga bosan. Untuk Front Office, Security, Helper semua oke dan ramah.

first time we are staying in this hotel. but, really - really nice. verry good room and facilities and food as well. please improve the swimming pool or you can add mini zoo. i believe most of guest bringing they are kids to staycation.