Hotel berhampiran Najah Cell, West Bandung Regency

I used to stay in Sukajadi hotel for so many times with my family, cant exactly remember how many times but it was a lot, we used to love the room, the service, and the food was great too! And this time me and my family came back to visit Bandung and decided to stay at this hotel, as a repeater guest, we expecting the same service & facities that we used to experienced, but unfortunately this visit is truly disappointing, the first room we enter was very dirty, a lot of hairs from the previous guest was everywhere in the bathroom, the room doesn’t even have any toothbrush, I called and asked to the staff but they told me they don’t have any toothbrush available, but then the housekeeping staff who passed by our room said it is available and he gave me the toothbrush (?) the first room we enter doesn’t even have a wardrobe or any hanger available?! Then I asked to move my room to another room, its a twin bed and need to be converted to kingsize, nevermind, its better than the first room we had, but then still, the room is very outdated and not very clean, as we now very concern about covid 19 outbreak and expect hotel will do double check about the room cleanliness? Well.. wifi is terrible too, we can’t even have signal inside our room, super mood breaker! And the worst case is that our room (i booked 2 room for 1 night only) both of them doesnt have the hot water (is not working) engineering came to the room and said it takes times for the hot water to came out, well.. i waited for almost 20 min it still doesn’t came out? The staff says sorry and told us basically like “it is what it is... its like that...” anyway, now I can’t expect more / even expect anything from this hotel, truly disappointed, just an expression and honest review from me & my family. And 1 kudos only for the housekeeping staff who passed me the toothbrush brush and clean our second room, thankyou.

Bilik itu luas, bersih, tidak menyeramkan, sangat selesa kerana saya dapat tidur nyenyak pada hari pertama saya menginap.. selalunya saya tidak boleh. B'FAST ada macam-macam dan sedap... bilik air bersih, tapi lain kali kalau pergi bandung lagi, aah.

This hotel is nice, clean and staffs are friendly. Huge room, Location is strategic at central of Bandung, near to commercial and business district such as Pasar Baru , Paskal and Train Station. Recommended hotel for leisure or business stays purpose and the price is make sense. Thank you and keep up the good services.

The hotel has a good mountain view. Service was good. The room was clean and spacious. I didn't see many people in the restaurant. But the good was quite good. They have pool at the ground floor. The breakfast hall at the top building so You can see the mountain view with the mountain wind too. There are many area for photo upstair.

Outstanding hotel, nice view with a bunch of kids activities. Rizky Front office staff gave us excellent service very friendly and helpful. Also Roslita restaurant staff in charge very understanding with our conditions (family with 3 kids). Definitely will return for next weekend

I had an incredible experience at Swiss-Belresort Dago Heritage! 🌟 I'm so glad to that Kiki, Santika, the concierge, and the restaurant staff made your stay truly exceptional. From the moment I arrived, they provided a warm and friendly welcome that made you feel right at home. Throughout my time there, their attentiveness and dedication to providing top-notch service were truly remarkable. Whether it was assisting with our requests, offering helpful recommendations, or ensuring that your dining experience was absolutely delightful, they went above and beyond to make your stay memorable. The restaurant team's culinary skills and the delicious dishes they served must have been a highlight of your visit. It's no wonder you consider them a 5-star hotel! 🌟 They definitely deserve all the praise for their outstanding service. Cherish those wonderful memories of your stay at Swiss-Belresort Dago Heritage! 💖🏨

Ini pengalaman saya menginap di Lembang Asri yang ke-5 kalinya 😁 Vibes alam nya yg menenangkan selalu mengundang untuk kembali. Taman yg Luas, Playground dan Pool sedikit hangat utk anak, cukup menjadi favorit. Hal yang kurang menyenangkan adalah Bagian Resto nya. Pliis deh setiap kesini Menu Breakfast selalu SAMA. benar 2 sama. Sy sampai hapal. Variasi dan Taste nya sangat kurang. Ditambah Attitude karyawan Resto kurang ramah. Kurang senyum, dan terkesan berlebihan dalam mengawasi tamu yg makan. Woi mbaa kita udh bayar additional charge utk anak2 yg gak murah ya 75K / anak dengan menu yg sangat simple. Mungkin bisa di training lagi utk Hospitality nya, dan Chef nya tolong buat Varian menu, biar tamu ga bosan. Untuk Front Office, Security, Helper semua oke dan ramah.

Secara keseluruhan bagus, sy kebetulan request kamar didepan kolam renang pas dtg tanaman lgi disiram jadi ngucur deh air dri atas tp sbntar kok no problem, jln depan kamar kecil bawa stroller ribet jg krn akses ke kamar pake tangga tapi dibantu sama staff cekatan barang dibawain kolam renang cukup lah tpi ga ada kolam dalam buat anak pas, fasilitas playground nya oke punya, luas ada playground outdoor jg.. untuk makanan lumayan lah cm telor omeletnya itu spertinya telor congkel…

I chose cabin only without toilet, but the public toilet and shower is clean. Cabin 9-10 close to the public shower. The cabin good and cool. The window can be changed to clear or blur. They have table and chair in front of the cabin so people can do bbq in front of the cabin. The place also clean. Love to come again. Only the way to reach the place only need stairs. Not good for bug luggage bht okay for cabin size luggage.