Ulasan Favehotel LTC Glodok

Jawapan daripada Pihak Penginapan: Dear The Adventurer number 15,Thank you very much for your wonderful review and perfect 10/10 rating.We are delighted to know that you had a pleasant stay and enjoyed our clean and comfortable room, friendly staff, convenient location, and great value for money. It is especially rewarding to know that you would choose to stay with us again.Your kind feedback is a great motivation for our entire team. We look forward to welcoming you back to favehotel LTC Glodok on your next visit to Jakarta.Warm regards,Andi R - General Manager

Jawapan daripada Pihak Penginapan: Dear Sukimi, Thank you for choosing to stay at favehotel LTC Glodok and sharing your experience. We are delighted to hear that you were satisfied with our service and appreciate your mention of the laundry service. We also sincerely apologize for any inconvenience caused to you by the housekeeping staff during their cleaning duties. We have shared your feedback with the housekeeping team and remind all staff to strictly adhere to the standard operating procedure of knocking, identifying themselves, and confirming no response before entering guest rooms, in order to respect the privacy and comfort of every guest. Regarding the discrepancy in laundry charges, we will further review the billing process to ensure clear information and consistent pricing, avoiding any confusion for guests. Thank you for your valuable feedback, which will help us continuously improve our service quality. We look forward to welcoming you back to favehotel LTC Glodok in the future and providing you with an even better stay. Sincerely, Andi R - Management Team

Jawapan daripada Pihak Penginapan: Dear Mr. Yüksel Koray, thank you for choosing favehotel LTC Glodok and sharing your experience with us. We are pleased that you were satisfied with our convenient location and the friendly service of most of our team. However, we sincerely apologize for the room allocation and reception experience not meeting your expectations. We have shared your comments with our Front Office team. We are aware that we always need to adopt a more understanding, helpful, and solution-oriented approach in our communication with our guests, and we will make the necessary assessments in this regard. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you again in the future and offer you an even better stay. Sincerely, Andi R - Management Team

Jawapan daripada Pihak Penginapan: Dear drnavi788,Thank you for your review and for giving us an 8/10 rating.We are pleased to know that you found our hotel to be good value for money and appreciated the service from our team. We also appreciate your comments regarding the minor room issues, which have been shared with the relevant team for further improvement.Thank you for staying with us. We look forward to welcoming you back for an even better experience.Warm regards,Andi R - General Manager

Jawapan daripada Pihak Penginapan: Dear 88Tom88,Thank you for taking the time to share your feedback.We are delighted to know that you enjoyed the night views from our hotel. Being located on the upper floors allows many of our guests to appreciate the surrounding cityscape, and we are glad this added to your stay.We also appreciate your feedback regarding cleanliness and will continue working with our housekeeping team to further improve our standards and guest experience.Thank you once again for staying with us. We look forward to welcoming you back to favehotel LTC Glodok in the near future.Warm regards,Andi R - General Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your feedback and for choosing to stay with favehotel LTC Glodok again.We sincerely apologize that your recent experience did not meet the positive impression you had from your previous stay. We are especially sorry to hear about the bathroom cleanliness, including the presence of cockroaches, and your disappointment with our breakfast selection. Your comments have been shared with our Housekeeping, Pest Control, and Food & Beverage teams for immediate attention and improvement.We would also like to clarify that favehotel continues to be managed by Archipelago International, the same hotel group that manages brands such as Aston, Alana, Harper, Quest, Neo, and others. We remain committed to continuously improving our products and services to provide a better guest experience.Thank you for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide you with a much more enjoyable stay in the future.Warm regards,Andi R - General Manager

Jawapan daripada Pihak Penginapan: Dear FriedLND,Thank you for taking the time to share your feedback regarding your recent stay at favehotel LTC Glodok.We are sorry to learn that your experience did not meet your expectations and that you felt it was below the standard you have experienced at other favehotels. We sincerely apologize for the disappointment.Your comments have been shared with our team for review, as we are committed to improving both our service and facilities to provide a better guest experience.Thank you for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much more satisfying stay.Warm regards,Andi R - General Manager

Jawapan daripada Pihak Penginapan: Dear valued guest, thank you for staying at favehotel LTC Glodok and for leaving such a valuable review. First, we sincerely apologize for the very uncomfortable experience you had due to the cockroach issue in the room and the condition of the bedding. We are also deeply regretful that you were so disappointed that you were unable to fully enjoy your 3-night, 4-day stay and had to move to another hotel. While we appreciate your positive feedback regarding the friendliness of our staff, the fact that the cleanliness and maintenance of the room fell far short of your expectations is an area we must improve upon. We will share your feedback with relevant departments and professional pest control agencies to further strengthen room inspections, cleanliness management, and pest control measures. We sincerely apologize once again for the inconvenience and thank you for your valuable feedback. Thank you. Andi R - Management Team

Jawapan daripada Pihak Penginapan: Dear Respected Sir/Madam, Thank you for taking the time to give us a perfect review and rating of your stay with us. We are very pleased to know that you felt comfortable with the cool condition of the room and that the air conditioning setting that was turned on before arrival can provide more comfort without having to wait for the room to cool down. We do strive to provide a practical and pleasant stay experience from the moment guests first enter the room. Your positive comments are a motivation for our entire team to continue to maintain the quality of service, facilities, and comfort that we provide to every guest. Thank you for the trust that has been given to us. We look forward to welcoming you back on your next visit and providing an equally pleasant stay experience. Warm regards, Andi R - General Manager

Jawapan daripada Pihak Penginapan: Dear Sutra Mentah, Thank you so much for staying at favehotel LTC Glodok again and for sharing your feedback with us. We are pleased to hear that you enjoyed the beautiful views, the location, and the service provided by our team. However, we sincerely regret that the cleanliness did not meet your expectations and, especially, that you encountered the same issue during your second stay. Please be assured that we have shared your comments with our Housekeeping team to reinforce our cleaning standards and implement more rigorous follow-up, with the aim of improving our guests' experience. We sincerely appreciate your valuable feedback and hope to have the opportunity to welcome you back for a much more satisfying stay. Sincerely, Andi R - Management Team

Jawapan daripada Pihak Penginapan: Yth. Bapak Eka Agusti Setiawan,Terima kasih banyak atas penilaian sempurna dan ulasan positif yang diberikan kepada favehotel LTC Glodok.Kami sangat senang mengetahui bahwa Anda merasa nyaman selama menginap serta menikmati area parkir yang luas. Terima kasih juga telah berbagi informasi mengenai lokasi hotel kami yang berada di lantai atas, semoga dapat membantu tamu lainnya.Apresiasi Anda menjadi motivasi bagi seluruh tim kami untuk terus memberikan pelayanan terbaik kepada setiap tamu.Kami berharap dapat kembali menyambut Bapak pada kunjungan berikutnya di favehotel LTC Glodok.Salam hangat,Andi R - General Manager

Jawapan daripada Pihak Penginapan: Dear Mr./Ms. MyNata, Thank you very much for your perfect rating and positive review of favehotel LTC Glodok. We are very happy to know that you had a pleasant stay again. Thank you for your appreciation of our team's good, friendly, and fast service. Reviews like this motivate us to continue providing the best service consistently. We look forward to welcoming you back to favehotel LTC Glodok on your next visit. Warm regards, Andi R - General Manager

Jawapan daripada Pihak Penginapan: Yth. Bapak/Ibu Tamu Kami,Terima kasih atas ulasan dan masukannya untuk favehotel LTC Glodok.Kami mohon maaf atas ketidaknyamanan yang dialami. Sebagai informasi, pest control di hotel kami dilakukan oleh vendor profesional dengan treatment rutin setiap hari serta special treatment 3 kali seminggu.Mengingat hotel kami terintegrasi dengan gedung LTC Trade Mall yang juga memiliki berbagai tenant termasuk outlet F&B, penanganan pest control membutuhkan koordinasi bersama dengan Building Management. Kami terus meningkatkan treatment, monitoring, dan koordinasi secara serius untuk mendapatkan hasil yang lebih maksimal.Terima kasih atas perhatian dan masukannya. Kami berharap dapat memberikan pengalaman menginap yang lebih baik pada kunjungan berikutnya.Salam hangat,Andi R - General Manager