Hotel West Karawang dengan Gim

This is the first time i've come personally to stay in this hotel. I tried to stay here before in 2018 but i decided to give this hotel another shot since i think that the hotel is very good. First of all, id like to appreciate all the staffs that i met. Sorry i couldn't notice any of the name but the Front office,Housekeeping and the Concierge is very helpful and friendly. But there is a case. I called the operator in the morning and asked for a shaving kit. The operator asked me to wait since he need to ask the housekeeping. I agreed and wait. I think the operator is trying to put me on hold, but he hang up instead. I thought it might be a mistake or something but unfortunately there was no follow up after the sudden end of the call. No call,no staff, and there's no follow up about this. I know hotel might be busy in the weekend as im also working at a hospitality Industry, but this one is just a little bit disappointing for me since i feel that all of the staffs are very nice and friendly. Overall its a nice stay and i will definitely consider to stay again if i have the chance to do so. P.s. i think the condition of room coffee/tea maker could be improved as i feel its not very clean