Hotel berhampiran Joyride Charters LLC, Westbrook

We have been staying at this property for over 12 years. I think the property has two management changes. While I appreciate new leadership and I am happy that they have the other property and we can use their pool and beach, I was disappointed with some new policies. One my daughter has type 1 diabetes and although check in is at 4 the hotel would previously make an effort to let us in earlier if possible, so her supplies could be refrigerated or taken out if a hot car. This year we were told of the new policy of paying for this. This staff took our essentials and put them behind the desk, but it seems quite petty to pay 50 something dollars per hour for an earlier check in. This isn’t a seedy motel having customers pay per hour, so this isn’t a great policy. When we checked in their were at least 3 other guests who were upset with the policy and noted they would not have booked here if they had known. Second, parking. We have always parked here for free. Although, the free municipal lot was touted as the easy option, I wanted to let you know there are at least two homeless men living there. So the other night when we had to move the car at 8:00 I had my 9 year old and 15 year old with me and it wasn’t an ideal situation to be in especially when I am paying a very decent amount for a “luxury” hotel room. Again, these complaints were also mentioned by other guests who we encountered. Finally, on our last night. I inquired about staying another night especially if there was an unoccupied room for one night. We even mentioned we would change rooms. I would assume tomorrow that late in the game if a single room hadn’t been booked there might be a price reduction. I was informed they no longer do that. We were willing to stay and even change rooms and pay just not the ridiculous current price on the website. We were told they no longer do that, so now a room that could have brought in revenue will sit empty. Perhaps you are making that money back on parking….the staff was amazing, but obviously have their hands tied due to the hotel policies. It was disappointing since again we have been regulars there for over 10 years. It doesn’t seem like repeat business is what they are going for or there isn’t any appreciation for those customers who have been coming for years.