Hotel berhampiran New Look, Weston-super-Mare

I stayed at this hotel on the 25th October, with my partner and two children (10&2), on the morning of 26th October at approximately 10.30-10.40am my daughter received an electric shock from one of the bed side light switches, there was a loud pop/bang and it immediately sent the room into darkness apart from the TV as I'd assume it was on a different circuit. My daughter Immediately jumped back in shock and her hand was burning, she had blackening to the upperside of the hand. We immediately run her hand under the cold tap and proceeded to calm her down whilst checking her over,. Shortly after (10mins approx) we went downstairs to report this to the manager Ryan, he took a picture of her hand and was shocked at the heat coming from it, he said an accident report would need to be filled, and I asked for a copy of this and he replied that he could not give a copy as they do not have the facilities for this but it would be on my booking reference number for when I called about the incident. He then laughably offered my daughter a free ice cream as he didn't know what else he could do. I advised on all the lights being out in the room and he said he would check this as we were shortly leaving. On checking out he confirmed the lights were still not working and maintenance would need to take a look and that we was to call guest relations when we got home as he didn't really know what else to do but they would sort it all. My daughter had to be checked over at the hospital following her electric shock and have and ECG as any shock can cause things not seen by the naked eye The blackening to the hand as advised from the hospital could of been the exit point from where the electric exited her body. This in all was a traumatic ordeal for anyone let alone a young two year old, When we got back home we called guest relations regarding this and so far tthey have been useless, they claim the electrics are fine in the room, but an electric shock from a blown fuse can be enough to cause this damage to a young child, the fundamentals of the electrics.may be working but something had blown in that room and sent the lights out, this was confirmed by the manager Ryan but he now seems to be lieing about all that went on. I have on several occasions requested the incident/ accident reports and I so far have not been sent them despite my requests, this is negligence if it is found you did not fill these out upon me telling you of the incident. I have requested the maintenance report and when the last PAT was carried out again you have not sent me these. I have not even received an apology for what my daughter endured despite your so called manager Ryan seeing the damage to my daughter and the aftermath in the room itself. This was in room 304 and it appears to me something is being covered up, and as advised to guest relations should this not be dealt with I will be going to trading standards, local fire department, media /social media and anyone else it takes to get

Loved the sea air so much me and my partner wanted to stay another night and it was extremely simple to book another room after checking out! Reception staff also helped in giving us the best deal.

This was our 4th visit/break here in the last 12 months. This was the first fri-mon stay(3 night) as we would normally opt for the 4 night mon-fri. However this was their first West End break and we were not disappointed (unless you ask if we had wished it was longer). We, as always, booked club rooms. This gives a better quality room, early check-in, bottle of wine, tea, coffee and milk etc, and a newspaper each day. Having said that we have met others who regularly use the standard rooms and have never heard any complaints. The entertainment, as always, was first class, and plentiful. There was daytime entertainment, quizzes, games etc and karaoke during our stay. In addition there is a chip and putt course... although there are no ”greens” , which often adds to the fun(or pain). There is a crazy golf course and an area for boules. Indoors there is a pool table, snooker room with ”free light” and a couple of table tennis tables. The swimming pool hasn't reopened yet but it is not far off being completed. The bar, cafe and reception staff are extremely helpful and always have a smile and greeting for us. The bluecoats work hard to keep us all entertained. Finally a word about the guests. Yes, the majority of guests are boomers, so if you don't like words and phrases like ”after you”, ”please”, ”thank you”, or don't like the door being held open for you (whether male or female), maybe this place isn't for you. The guests here are polite and cheerful, just the way we like it

The room we booked was a family room. Even though there was only 2 of us. We wanted the extra space and to be honest a choice of beds. The room was very clean and fresh looking. The bathroom was very small with a bath and shower over. The space between the basin and wall where the toilet was positioned was very narrow and made using the toilet uncomfortable. The room was very warm and we could not work out how to use the air con. We did not get round to asking about this. Just opened the window. The beds were not very comfortable and resulted in poor sleep. However I would still recommend this travel lodge. We were made welcome and the breakfast was really good and I felt good value. If we need to come to Weston-super-Mare again we will certainly stay here again. Maybe a different room.