Hotel berhampiran Brooklands Museum, Weybridge

This is my second time staying at this hotel and I just cannot fault the service. Esther on reception was so helpful and even brought a little cuddly toy up to the room for my two year old daughter. The travel cot I had pre-ordered was already in the room when we arrived and we were given a lovely big room that the three of us could enjoy without being on top of each other. The room was spotlessly clean and all the cleaning staff were so friendly in the morning. Dinner in the restaurant was excellent (again a high chair was ready and waiting for us when we arrived) and whilst the breakfast is a buffet, it is a good selection and high quality. The only small thing I would suggest is that the quality of the coffee is improved and that all coffees are included in the breakfast as paying extra for a 'speciality coffee' is not really in-keeping with a hotel of this standard.

I had another fantastic business stay at this hotel! The staff were once again incredibly attentive, always going above and beyond. Nothing was ever too much trouble for them, which made my experience all the more enjoyable. The accommodation was exceptional as usual—spacious, comfortable, and immaculately clean. The copper bath was amazing! It's always a pleasure to stay here, and I’m already looking forward to my next visit. Highly recommend for anyone looking for a stress-free and top-notch business stay!

Nice place, like the TARDIS it looks small from the outside but plenty of space and rooms, pleasant bar and very friendly staff

The staff were very professional and friendly, however, I paid extra for an upgrade room , with larger bed.The bed was a basic double.The bathroom was extremely small , not acceptable really .There was no adequate mirror in the bedroom either .This spoilt our stay .

Shower had no pressure and not very hot . Room cold no heating. Bedding was only sheet when we ask for a duvet was given a sheet to keep warm . Plus they only had one bath towel for a couple. Won’t be staying here again . Very disappointed with noise early in morning

I spent 2 very pleasant nights at this hotel. My room was large and extremely comfortable, well-equipped and with very nice toiletries. Towels were fluffy and large (not always so in all hotels) & the shower was amazing. Staff were always very pleasant and helpful. The reason I have only given 4 stars is that I had a couple of issues - 1 that it was impossible to get the tv working for any length of time. It seems it's a Sky handset & I found it difficult to access tv. 2 people came to look at it including maintenance man but it was not fully resolved. Also my A/C heating was making intermittent clunking noises - the maintenance man's solution was for me to turn it off so it didn't disturb my sleep on my 2nd night. Despite these problems I would still recommend this hotel, & would return if I'm in the area again.

Absolutely brilliant hotel!! Me and my boyfriend stayed mainly for Thorpe park it was an incredible location for it. 4 mins from the park! It's a lovely hotel attached to a lovely pub with impeccable food! We came down for our anniversary and decided to eat at the pub was well, it was worth it! Has a lovely outside area with heaters if you want to sit outside or smoke! Dave and Emily were incredible thier service is like no other! We had a problem with our ac in the room and they fixed within 2 hours as we was out at the cinema! They do everything the staff they attend to customers in the bar as well as customers staying in the hotel they do it all! I cant fault our stay at all! We'll definitely be back and be telling people how great it is and how close it is to thorpe park! The price was great as well! I didn't even want to leave I had such a lovely few days there. Thank you so much

3/21/23 This email is to compliment your staff, specifically, Kim at the front desk, Libby the bar tender and Andrew your head chef. We were unexpected guests at your property on Monday, 3/13/2023. We got stuck at Heathrow Airport because of weather. We had been on the go for more than 20+ hours while traveling from Santorini Greece back home to Boston USA via London. We were very hungry. There was nothing open at Heathrow to grab any food and we were not going to sleep in the airport. We began our search for a nearby hotel that was a brand name we knew, had good reviews and most importantly had 24-hour room service. It was after 10pm when we arrived at the Shepperton hotel. Sadly we learned upon arrival that the kitchen had closed at 10pm and that the hotel does not have 24-hours room service. (This is something that should be updated on your website.) However, there was a solution for us waiting in the wings. Unbeknownst to us Andrew was in the bar area and heard me sharing with Libby our story of exhaustion, frustration, and disappointment that we could not get any dinner. Andrew jumped into action, came over to me, was polite, kind and caring and said, “you have to eat.” He went into his kitchen team and asked that they cook us cheeseburgers and French fries. Libby provided us with a couple glasses of wine on the house and Kim at the front desk shared with us her personal mobile phone charger. You see, we had no luggage when we got to your hotel, so we did not have our converters for our US pronged Apple iPhones. The above and beyond service that Kim, Libby and Andrew provided was a game changer. This trio of employees exceeded our expectations and ensured they took care of our nutritional needs, comfort, safety, and wellbeing. Please share and socialize our thanks and bravo for a job well done by Kim, Libby and Andrew!!! Cheers!