Hotel berhampiran Omahanui Wedding & Events Venue, Whakamarama

Booked last minute as a birthday treat. Did not realise on booking that you had to check in before 6pm, I called at 5.55 to let them know we were 10 minutes alway but no answer. Arrived just after 6pm, had to call the after hours we were meet by a man, we had already prepaid the room which was $266 for a bottom floor, one bedroom apartment. He told us we needed to pay a bond which I assumed would be $50-$100. We had to pay a $250 bond upfront to stay here. That was our dinner and activities money for the night. So had to cancel our plans. The room was dated, there was no body/hair wash left. There was no milk in the fridge so couldn't make a hot drink. As others have mentioned there are signs all over the room about extra charges, if you ring them after 9pm for anything you will get charged, if you leave anything in the room you will be charged and even more unnecessary fees. Tiny rubbish bin. The room was a good size but the headboard on the double bed isn't attached so everytime you turn over it bangs and so when you are there for a child free night you can imagine how much it was banging. It was right next to the road and it was a raining miserable night and it was loud, cars driving past, people walking/running past you can hear everything, image it during the busy season. The noise from the above room you can here people walking around. We were quite disappointed so I had a look at the other reviews this morning and I really wish I had of read them before booking here :( On check out which you had to wait as they are only there at reception between 8.30-10am on weekends. I asked the man to refund my $250 bond and he said that he can't and it won't be refunded until about Tuesday but it can take 10 business days. We had said about the missing amenities and he didn't care. Then we asked about all the bad reviews and he started getting angry. My husband reliased we had left a bag in the room and wanted to go get it and as we were approaching the room my husband made a comment about no wonder you have so many bad reviews and he told my husband to shut his mouth and he locked the room door and said to get out! He was not going to allow us to go back into the room to get our things. And said to ring the police if we wanted our stuff back. By this stage my husband was really mad and I ended up needing to call the police so they could go get our stuff from the room. Our uber driver had shown up and manager/man on reception had disappeared and some other lady that was obviously to what was happening came out and I said can I just get the key and I'll go get our stuff since we don't actually have to check out until 10am and she was saying I can't, I don't know what is happening. A couple minutes later she comes back in with our bag and continued to argue. Even the uber driver heard it and he is a 70 year old man and he came in to the reception and said they should not of been treating customer how they treated us. I will be going to

都算系咁啦

I stayed in room 002, ground floor. This was a two bedroom apartment (I was upgraded). It was spacious, and clean and tidy. I've stayed in Quests from Auckland to Invercargill and this was one of the best. I book serviced apartments when I travel so I can prepare my own food. Often the kitchens are quite poorly equipped. Maybe there's no sieve, or no tin opener, or no vegetable peeler. This one had everything I needed for once! And they passed my personal acid test: the iron was completely free of burn marks! The staff at Quest kindly took my supermarket delivery order and even put things in the freezer and fridge as appropriate (I've had other places leave frozen food to thaw). It's quiet and well positioned for the centre of town. Unlimited WiFi is a real plus. I'm not much of a TV watcher but there seemed to be a full Sky service.

Very comfortable stay. Nice little hand crafted biscuits and bottles of water on the bed when we arrived. Hotel is clean, modern, staff are helpful and friendly. Had a lovely room with a view of the pool overlooking the wharf. Loved the heated floor in the bathroom. Walking distance to all bars and restaurants at the Strand. The only negative was the internet was slow so couldn't watch our Netflix. Left some clothing behind and the hotel contacted me as soon as we left saying they could courier it to me, great customer service. Would definitely stay here again.

Super friendly staff who gave good recommendation of restaurants! Clean and new hotel, close to city center

Pros: CBD convenient location, tidy, spacious, friendly staff, free parking. You can just leave the car at the motel and walk every to go for dinner. Room has nice spa bath. I accidently left my phone and they sent it back to me. Cons: Some family rooms are connected to the next rooms with lockable door. The door is not sound proofed so we could hear the neighbor's very loud snoring and coughing all night. (Another time we stayed we did not have this issue because there was no connecting door) If you want milk you have to ask for it or they will not give it to you. Issues were minor and we would stay again.

Due to a family emergency I stayed here three nights at short notice - lucky to get a room as it is in high demand. The executive studios are good-sized and clean, with new appliances, air conditioning and large TV with access to Sky plus personally-subscribed providers like Netflix etc. Reception very accessible, and from conversations I learned the proprietor has a lot of international experience running high end accommodation. Free parking, and literally across the road from Tauranga Hospital's main entrance. The CBD is a few minutes' drive away, supermarket and eateries within walking distance. I wouldn't hesitate to stay here again - terrific

We only spent one night here. Good value for money, the beds were good, having a private spar a bonus after a long day. Very clean and tidy and a comfortable ground floor unit, which we had asked for. Getting to the place when you dont know Tauranga was a mission the last roundabout with traffic lights just before the road was confusing but that's not the fought of the motel. It did say coffee machine on advertising, no plunger or machine but plunger coffee provided...... so it may have been taken. If we were staying longer I would have asked them about it. Over all comfortable.

this is the 4th time we have stayed here . it is close to the main street , has a nice chilled out vibe with good facilities and is a really good price. the only problem we found this time was we had booked to escape our busy lives and relax for a few days. we were put in room 10 under where the owners stay with their young kids i am not sure if they are aware but the ceiling is very thin and for all 3 mornings from 6AM through to 9AM it is just constant running / jumping / screaming from the kids and i know that sounds harsh but when you book a few days away and get woke every morning like this it is very very off putting. i will stay here again but only if we can be at the opposite end of the property. we honestly don't mind people making a bit of noise but constant jumping and thumping rite above your head from early every morning is not ideal at all