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Pan Pacific Whistler Village Centre
4.6/599 Ulasan

Pan Pacific Whistler Village Centre

Whistler|1.96km dari alta lake

Tempahan terakhir 20 jam yang lalu

Terrible customer service. We are leaving early for the airport today, so we asked to pay the bill last night. A lot of confusion by Reception occurred before we got the final details …( we only had 3 extra items on our bill as well as the room- so, not a complicated calculation ) we then went back to our room to transfer money onto our travel money card to pay for our bill. My husband went down to Reception to pay- (a new person on Reception) paid the bill - Staff member asked if it was Debit /credit card - my husband said several times Debit card. Bill paid he returned to the room. A telephone call from Reception, to say he (Staff Member) had used the wrong machine to pay and could we come back to Reception to pay our bill. On checking our account the money had been taken out of our account plus extra !! The staff member made a mistake which meant our debit card was overdrawn, with extra USD$ being used to pay for this extra 24$ plus a fee!!! We were certainly not going to pay out an extra $2000+ bill! We went to Reception to sort it- tel calls made to head of Reception - no answer. I asked for the details of the Hotel Manager to which the Staff member ever said there wasn’t a Hotel Manager ?!!!! I knew they wouldn’t be available but wanted the name & number . He was very unhelpful- eventually he told me there was a Manager!! I rang his number (it is late by this time, so knew I’d be only leaving a message) only to be told that this person had not set up an answering service… really? A manager of 2 Pan Pacific hotels in Whistler… The staff member gave me the number of the head of Reception- I left a message on her answering machine to contact us - outlining our issues. We are still waiting to hear back….. This hotel is expensive- that we don’t mind if we are having a nice time, but we haven’t slept all night with the worry of this & us needing to leave early. Including taxes the room has cost 660$ a night. This very stressful incident has spoilt a special occasion trip for us - we are leaving for the airport very upset at the way in which we have been treated. Paying your bill should be the easiest thing in the world- it should come as no surprise to the hotel, as everyone has to do it! Staff training is obviously an issue that needs sorting - you speak to a different person every time- we still have had no reply from the Head of Reception, absolutely shocking.

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Lihat Ulasan Tetamu untuk Hotel di Whistler

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Pangea Pod Hotel
4.2/596 Ulasan
The Pangea is a great option for people visiting Whistler on their own or as a couple. I stayed on a Friday and the sleeping dorm, was clean quiet and comfortable. The late checkout was definitely worth the extra if yiu want to hit the trails early and then shower after. The patio has an awesome view of one of the busiest areas of the Stroll. So if people watching is your thing you should give it a go.
Pinnacle Hotel Whistler
4.2/5112 Ulasan
Ia hanya bersebelahan dengan Kampung Olimpik. Boleh berjalan keluar dengan mudah untuk sarapan, makan tengah hari dan makan malam. Terdapat kolam renang dan jakuzi di luar ditambah jakuzi di dalam bilik. Sangat luas dengan dapur kecil yang dilengkapi dengan dapur memasak dan ketuhar!
Aava Whistler Hotel
4.1/5115 Ulasan
Hotel ini bersih tetapi jauh dari kampung. Saya berharap terdapat lebih banyak kemudahan di dalam hotel, seperti dapur dan ruang tamu yang kecil. Sambutan sangat akomodatif. Kami berharap tempat letak kereta termasuk dalam harga. Satu perkara yang saya perhatikan ialah ia adalah tempat yang mesra alam, peralatan mandian seperti syampu, perapi, pencuci badan diletakkan pada pam. Idea yang bagus dan selamat. Kami mempunyai tidur yang selesa, hotel yang saya fikir adalah hotel yang lebih baru. Disyorkan kepada sesiapa sahaja yang tidak keberatan untuk tinggal di luar kampung utama.
Tantalus Resort Lodge
4.1/5103 Ulasan
We had first stayed at the Tantalus Lodge about 13 years ago and had a wonderful experience. The facilities are somewhat dated, but very clean. They provided the proper bed configuration for our family. By mid afternoon of the first day, we still had not received housekeeping services, even though the website states daily housekeeping and there was the usual card in the bathroom about reusing your towels. I called the front desk, and was told that housekeeping is only provided on the 3rd day. Since we were only staying 4 nights this seemed a little silly, but I did not say anything. However, no one ever showed up to clean our room. The trash was overflowing by the time we checked out. There is a full kitchen, and we only cooked breakfast. Imagine if we had cooked dinner too! Guests should be notified at check in what the policy is, and a procedure should be implemented to handle trash. In addition, the towels were extremely flimsy, and difficult to use so many days in a row.
Delta Hotels Whistler Village Suites
4.2/5107 Ulasan
Centrally situated so great for access to bars, shops and the gondolas and car parks. Four of us shared a 2 bedroomed apartment which had full kitchen, just enough pots and pans etc. and a bathroom each so it was roomy enough for the week. Staff were helpful and friendly. Beds were fine, lots of hot water and washing machine and dryer in room a bonus especially since we had been travelling around for 2 weeks before our stay. Only downside was noise from nearby bars but this stopped before midnight. Light sleepers might find earplugs useful. Extra tips if you are staying for a few days, buy s 360 summer pass for much cheaper access to gondolas if you want to make more than one trip and visit municipal office to get monthly parking pass for car parks 4 and 5. You still have to move the car each day but it's only $25 for s month rather than $14 a day...
Mountain Side Hotel Whistler by Executive
4/5102 Ulasan
My Husband and I just got back from staying four nights at Mountain Side hotel in the heart of Whistler village. This was our 3rd time at the hotel, and we thoroughly enjoyed every moment. We had a little suite which came with a well equipped kitchen, and a Queen Murphy bed. The hotel is very clean and quiet. We brought our bikes and the secured bike storage is a safe place to leave them. The staff are all friendly and helpful. We would like to give a shout-out to “Kate” at the front desk. Kate is very outgoing and does an excellent job with her customer service. Even though it had been a whole year since we stayed last, Kate remembered us and gave us a warm welcome back! The Mountain Side hotel gets a 2 thumbs up by us!

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