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Pan Pacific Whistler Village Centre
4.6/5100 Ulasan

Pan Pacific Whistler Village Centre

Whistler|1.7km dari Lost Lake
Terrible customer service. We are leaving early for the airport today, so we asked to pay the bill last night. A lot of confusion by Reception occurred before we got the final details …( we only had 3 extra items on our bill as well as the room- so, not a complicated calculation ) we then went back to our room to transfer money onto our travel money card to pay for our bill. My husband went down to Reception to pay- (a new person on Reception) paid the bill - Staff member asked if it was Debit /credit card - my husband said several times Debit card. Bill paid he returned to the room. A telephone call from Reception, to say he (Staff Member) had used the wrong machine to pay and could we come back to Reception to pay our bill. On checking our account the money had been taken out of our account plus extra !! The staff member made a mistake which meant our debit card was overdrawn, with extra USD$ being used to pay for this extra 24$ plus a fee!!! We were certainly not going to pay out an extra $2000+ bill! We went to Reception to sort it- tel calls made to head of Reception - no answer. I asked for the details of the Hotel Manager to which the Staff member ever said there wasn’t a Hotel Manager ?!!!! I knew they wouldn’t be available but wanted the name & number . He was very unhelpful- eventually he told me there was a Manager!! I rang his number (it is late by this time, so knew I’d be only leaving a message) only to be told that this person had not set up an answering service… really? A manager of 2 Pan Pacific hotels in Whistler… The staff member gave me the number of the head of Reception- I left a message on her answering machine to contact us - outlining our issues. We are still waiting to hear back….. This hotel is expensive- that we don’t mind if we are having a nice time, but we haven’t slept all night with the worry of this & us needing to leave early. Including taxes the room has cost 660$ a night. This very stressful incident has spoilt a special occasion trip for us - we are leaving for the airport very upset at the way in which we have been treated. Paying your bill should be the easiest thing in the world- it should come as no surprise to the hotel, as everyone has to do it! Staff training is obviously an issue that needs sorting - you speak to a different person every time- we still have had no reply from the Head of Reception, absolutely shocking.

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Lihat Ulasan Tetamu untuk Hotel di Whistler

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Blackcomb Springs Suites by Clique
3.9/5103 Ulasan
Semuanya boleh diterima. Mungkin kerana wabak itu, dapat dilihat bahawa ramai pekerja adalah pendatang baru yang tidak berpengalaman. Walaupun mereka bekerja keras dan bersemangat, kecekapan kerja mereka tidak tinggi pada waktu puncak dan ralat mungkin berlaku.
Pan Pacific Whistler Village Centre
4.6/5100 Ulasan
Terrible customer service. We are leaving early for the airport today, so we asked to pay the bill last night. A lot of confusion by Reception occurred before we got the final details …( we only had 3 extra items on our bill as well as the room- so, not a complicated calculation ) we then went back to our room to transfer money onto our travel money card to pay for our bill. My husband went down to Reception to pay- (a new person on Reception) paid the bill - Staff member asked if it was Debit /credit card - my husband said several times Debit card. Bill paid he returned to the room. A telephone call from Reception, to say he (Staff Member) had used the wrong machine to pay and could we come back to Reception to pay our bill. On checking our account the money had been taken out of our account plus extra !! The staff member made a mistake which meant our debit card was overdrawn, with extra USD$ being used to pay for this extra 24$ plus a fee!!! We were certainly not going to pay out an extra $2000+ bill! We went to Reception to sort it- tel calls made to head of Reception - no answer. I asked for the details of the Hotel Manager to which the Staff member ever said there wasn’t a Hotel Manager ?!!!! I knew they wouldn’t be available but wanted the name & number . He was very unhelpful- eventually he told me there was a Manager!! I rang his number (it is late by this time, so knew I’d be only leaving a message) only to be told that this person had not set up an answering service… really? A manager of 2 Pan Pacific hotels in Whistler… The staff member gave me the number of the head of Reception- I left a message on her answering machine to contact us - outlining our issues. We are still waiting to hear back….. This hotel is expensive- that we don’t mind if we are having a nice time, but we haven’t slept all night with the worry of this & us needing to leave early. Including taxes the room has cost 660$ a night. This very stressful incident has spoilt a special occasion trip for us - we are leaving for the airport very upset at the way in which we have been treated. Paying your bill should be the easiest thing in the world- it should come as no surprise to the hotel, as everyone has to do it! Staff training is obviously an issue that needs sorting - you speak to a different person every time- we still have had no reply from the Head of Reception, absolutely shocking.
Fairmont Chateau Whistler
4.3/5118 Ulasan
酒店設施還不錯 但是非常不好的體驗 check in 浪費了四十分鐘時間 沒有一句抱歉 沒有補償
Whistler Blackcomb VR at Town Plaza
3.9/518 Ulasan
Deer Lodge unit 216: Okay, won’t stay again. The building is older, the unit is okay. There is NO central air, a mobile unit was in the bedroom but that did not adequately cool the living area. The AC was not on to cool the unit in advance (after stating our arrival). Towel supply - only 3 face clothes and still had mascara stains on one. Toilet Paper - < 3 rolls for three days for three woman. Small rolls of TP. Cleanliness - dust bunnies in corners. Bedding was tossed into closet, not folded. Unit IS well stocked in kitchen. The pool are is nice. The pool could have been cleaner one day and was good the second day. The floor was ver slippery and people were slipping. However, our response is due to the fact we called and requested more toilet paper, face cloths and soap (2 small provided). This resulted in receiving two phone calls asking if we checked under the sink for face cloths. The second call was saying that the owner said there was adequate T.P. We were questioned about how much we needed and there was adequate amounts supplied. My RESPONSE to the person calling was I understood he was not the problem and I was not going to defend what we required and we would purchase our own supplies. This is the reason for a negative review. Customer service is not great!
Four Seasons Resort Whistler
4.7/5111 Ulasan
訂的時候想著五星酒店,而且之前入住的評價也讚賞多。所以決定揀它,作為慶祝我們的記念日的二日一日遊。值得稱讚的是服務態度非常好,彌補其他的不足之處。開門入酒店房間,當然係周圍參觀下,有淋浴,有浴缸,有衣帽間,有露台··都算寬敞舒適。酒店設施有健身室,球室,泳池⋯還有免費2小時單車租用。 不過,五星級酒店,想像不到,房間的水煲壺嘴好多毛毛麈類的,可能入住的人從來不用,服務員也就不理,去到泳池,本來不大的泳池,有三分一池𥚃面全部樹枝樹葉,完全無意欲落水,只好到有按摩功能的細水池浸下水,細看,水噴著所以唔落水坐低平面才見到水面浮著好多樹葉,真係冇语。 不會再選擇入住。
Summit Lodge Whistler Hotel by Paradox
4.5/5105 Ulasan
Got a last minute booking for this hotel. No complaints! Check in/out quick and easy. Hotel staff was friendly, king deluxe room was spacious and clean. The temperature was comfortable and cozy even with outside temps below 20F. Enjoyed having a kitchenette space. Forgot my phone charger and there’s an iPad for complimentary use with a charger I was able to use. Only stayed one night and it offered all I needed—right in the village, clean space, comfy bed (on the firmer side), good amenities.

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