Hotel berhampiran Whistler, Whistler

One of the best stay I’ve ever experience. Clean and very convenient, nearby the places like the village center where we can hang out. We enjoyed the pool as well. Me and my daughter enjoy our stay. The staff are very polite and helpful. Iam booking in the same hotel soon.

Got a last minute booking for this hotel. No complaints! Check in/out quick and easy. Hotel staff was friendly, king deluxe room was spacious and clean. The temperature was comfortable and cozy even with outside temps below 20F. Enjoyed having a kitchenette space. Forgot my phone charger and there’s an iPad for complimentary use with a charger I was able to use. Only stayed one night and it offered all I needed—right in the village, clean space, comfy bed (on the firmer side), good amenities.

Jauh dari bar dan restoran, agak sunyi. Bayaran letak kereta adalah 34, yang agak mahal, tetapi tanah di sana sangat mahal dan dapat difahami. Tempahan diperlukan untuk kolam renang, gimnasium, dan bahkan taman wilayah. Saya harap negara dapat mengikutinya, agar tidak memasukkan semua orang ke dalam periuk bubur dan bertanggungjawab kepada semua orang.

酒店設施還不錯 但是非常不好的體驗 check in 浪費了四十分鐘時間 沒有一句抱歉 沒有補償

位置很方便，走路到纜車幾分鐘，樓下就是keg牛排🥩. 有温泉和桑拿. 不是旺季去的話還是OK的.

Terrible customer service. We are leaving early for the airport today, so we asked to pay the bill last night. A lot of confusion by Reception occurred before we got the final details …( we only had 3 extra items on our bill as well as the room- so, not a complicated calculation ) we then went back to our room to transfer money onto our travel money card to pay for our bill. My husband went down to Reception to pay- (a new person on Reception) paid the bill - Staff member asked if it was Debit /credit card - my husband said several times Debit card. Bill paid he returned to the room. A telephone call from Reception, to say he (Staff Member) had used the wrong machine to pay and could we come back to Reception to pay our bill. On checking our account the money had been taken out of our account plus extra !! The staff member made a mistake which meant our debit card was overdrawn, with extra USD$ being used to pay for this extra 24$ plus a fee!!! We were certainly not going to pay out an extra $2000+ bill! We went to Reception to sort it- tel calls made to head of Reception - no answer. I asked for the details of the Hotel Manager to which the Staff member ever said there wasn’t a Hotel Manager ?!!!! I knew they wouldn’t be available but wanted the name & number . He was very unhelpful- eventually he told me there was a Manager!! I rang his number (it is late by this time, so knew I’d be only leaving a message) only to be told that this person had not set up an answering service… really? A manager of 2 Pan Pacific hotels in Whistler… The staff member gave me the number of the head of Reception- I left a message on her answering machine to contact us - outlining our issues. We are still waiting to hear back….. This hotel is expensive- that we don’t mind if we are having a nice time, but we haven’t slept all night with the worry of this & us needing to leave early. Including taxes the room has cost 660$ a night. This very stressful incident has spoilt a special occasion trip for us - we are leaving for the airport very upset at the way in which we have been treated. Paying your bill should be the easiest thing in the world- it should come as no surprise to the hotel, as everyone has to do it! Staff training is obviously an issue that needs sorting - you speak to a different person every time- we still have had no reply from the Head of Reception, absolutely shocking.

訂的時候想著五星酒店，而且之前入住的評價也讚賞多。所以決定揀它，作為慶祝我們的記念日的二日一日遊。值得稱讚的是服務態度非常好，彌補其他的不足之處。開門入酒店房間，當然係周圍參觀下，有淋浴，有浴缸，有衣帽間，有露台··都算寬敞舒適。酒店設施有健身室，球室，泳池⋯還有免費2小時單車租用。 不過，五星級酒店，想像不到，房間的水煲壺嘴好多毛毛麈類的，可能入住的人從來不用，服務員也就不理，去到泳池，本來不大的泳池，有三分一池𥚃面全部樹枝樹葉，完全無意欲落水，只好到有按摩功能的細水池浸下水，細看，水噴著所以唔落水坐低平面才見到水面浮著好多樹葉，真係冇语。 不會再選擇入住。

房間還可以。地毯比較舊。

located next to the gandola / ski lift. We had a one bedroom suit with two Queen bed. I only found this hotel that has two queen bed, where I can comfortably fit 2 adults and 2 kids if need. kitchen was well equipped. The only problem was we had unstable WIFI connection.

Hotel room was good and spacious for opening of luggages. The stay there was quiet. It would be good if free parking could be provided at the hotel. The room could also have more table top space to allow people to put their things there.